Inpatient Ward Clerk - Medical Support Specialist

US-Department-of-Veterans-Affair; Perry Point (MD); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

US Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the GS-5 level to provide essential administrative support in an inpatient/outpatient health care setting. The role includes answering phones, greeting patients, relaying messages, and coordinating scheduling in accordance with VA guidelines.

The MSA will also verify orders, update patient information, and manage demographics and insurance data within electronic health records.

Qualifikationen

• High school diploma or GED or proficiency certificate.
• One year of creditable experience or two years of education above high school.
• Proficiency in spoken and written English.
• Ability to schedule appointments according to scheduling guidelines.
• Knowledge of medical terminology.

Aufgaben

• Answer phones and greet patients.
• Relay messages to staff and schedule appointments.
• Verify provider orders and update patient information.
• Enter demographics and insurance data into EHR system.
• Coordinate administrative transfers to other VA facilities or private hospitals.
• Participate in clinic huddles to determine daily needs.

Kenntnisse

Medical terminology

Customer service

Electronic health records

Appointment scheduling

Independence at work

Professional communication

Ausbildung

High school diploma

Two years of education beyond high school

Tools

EHR systems

Scheduling software

Jobbeschreibung

US Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the GS-5 level to provide essential administrative support in an inpatient/outpatient health care setting. The role includes answering phones, greeting patients, relaying messages, and coordinating scheduling in accordance with VA guidelines.

The MSA will also verify orders, update patient information, and manage demographics and insurance data within electronic health records.