Inpatient Care Coordinator - Remote in PST, MST OR CST

Lensa; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Inpatient Care Coordinator to provide exceptional service to patients. This full-time remote role requires effective communication, critical thinking, and organizational skills. The position offers comprehensive benefits and flexible shifts, with a focus on improving health outcomes and advancing health equity.

Benefits

Comprehensive Benefits

Incentives

Stock Options

401k Contributions

Qualifications

• At least 1 year of experience in a healthcare-related customer service role.
• Knowledge of ICD-10 and CPT coding preferred.

Responsibilities

• Provide exceptional service to patients.
• Arrange post-discharge appointments within 7 days.
• Identify opportunities for process improvements.

Skills

Customer Service

Critical Thinking

Organization

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Teams

Job description

Inpatient Care Coordinator - Remote in PST, MST OR CST

Be among the first 25 applicants — posted 1 day ago

Lensa, the leading career site for job seekers at all career stages, presents an opportunity with our client, UnitedHealth Group. Optum, a global organization delivering technologically aided healthcare, aims to improve health outcomes by connecting people with care, pharmacy benefits, data, and resources. We foster a culture of diversity and inclusion, offering comprehensive benefits and career growth opportunities. Join us to make an impact and advance health equity worldwide. Our motto: Caring. Connecting. Growing together.

This full-time position operates Monday through Friday, with flexible shifts between 8:00 am – 5:00 pm PST, including weekend rotation and occasional overtime. We provide 4-8 weeks of paid virtual training from 8:00 am to 5:00 pm PST, conducted remotely from your home. If based in PST, MST, or CST, you can work remotely while tackling meaningful challenges.

Primary Responsibilities

• Provide exceptional service to patients
• Arrange post-discharge appointments within 7 days
• Create authorizations within 7 days, ensuring accurate patient details
• Work efficiently in a fast-paced environment across multiple software platforms
• Prioritize tasks and stay organized for prompt responses
• Exhibit behaviors and communication demonstrating Optum's commitment to superior patient service
• Engage in high-level critical thinking for call redirection, authorizations, and issue resolution
• Follow departmental processes and procedures
• Identify opportunities for process improvements
• Operate independently in a virtual environment
• Meet and exceed productivity targets
• Handle protected health information per HIPAA standards
• Be a team player and perform additional duties as assigned

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 or older
• At least 1 year of experience in a healthcare-related customer service role
• Experience with Microsoft Excel and navigating multiple chat channels in Microsoft Teams
• Ability to work full-time, Monday to Friday, 8:00 am – 5:00 pm PST, with weekend rotation and occasional overtime

Preferred Qualifications

• Over 1 year of call center experience
• Knowledge of ICD-10 and CPT coding

Telecommuting Requirements

• Reside within PST, MST, or CST zones
• Maintain a secure, dedicated work area
• Have or leverage high-speed internet connection as approved by UnitedHealth Group
• Adhere to the company's telecommuting policies

The hourly pay ranges from $16.00 to $28.85, depending on experience, location, and other factors. Benefits include comprehensive packages, incentives, stock options, and 401k contributions. The application will remain open for at least 2 business days or until a suitable candidate pool is formed. Our mission is to help people live healthier lives and improve health equity globally, committed to diversity, inclusion, and environmental responsibility. OptumCare is an Equal Employment Opportunity employer and a drug-free workplace requiring pre-employment drug screening.