Inpatient Care Coordinator - Remote in PST, MST OR CST

Lensa; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Inpatient Care Coordinator to provide exceptional service to patients. This full-time remote position requires flexibility and offers comprehensive training. Join a diverse team dedicated to improving health outcomes and advancing health equity.

Benefits

Comprehensive Benefits

Incentive Programs

Stock Purchase Options

401k Contributions

Qualifications

• At least 1 year of experience in a customer service role in a healthcare setting.
• Experience using Microsoft Excel and navigating multiple chat channels.

Responsibilities

• Provide exceptional service to our patients.
• Arrange post discharge appointment within 7 day protocol.
• Identify opportunities for process improvement.

Skills

Customer Service

Critical Thinking

Organization

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Teams

Job description

Inpatient Care Coordinator - Remote in PST, MST OR CST

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work a shift between our normal business hours of 8:00 am – 5:00 pm PST with weekend rotation. It may be necessary, given the business need, to work occasional overtime.

We offer 4 - 8 weeks of paid training. The hours of the training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted virtually from your home.

If you are located in PST, MST OR CST, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities

1. Provide exceptional service to our patients
2. Arrange post discharge appointment within 7 day protocol
3. Responsible for creating authorization within 7 day protocol and ensure proper patient detail is entered
4. Work in a fast-paced environment with multiple duties on multiple software
5. Identify work priorities while staying organized for prompt response in a timely manner
6. Demonstrate behaviors and communication skills that show Optum's commitment to superior patient service, including quality, care, and concern with every internal and external patient
7. Perform high-level critical thinking for redirecting phone calls, authorizations, and other issues that might arise
8. Follow departmental processes and procedures
9. Identify opportunities for process improvement
10. Operate effectively in a self-sufficient virtual environment
11. Meet and exceed productivity targets
12. Use, protect, and disclose Optum patient protected health information only in accordance with HIPAA standards
13. Be a team player
14. Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that challenges you, provides clear direction for success, and offers development opportunities for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age or older
• At least 1 year of experience in a customer service role in a healthcare setting (healthcare facility, doctor’s office, medical insurance company)
• Experience using Microsoft Excel and navigating multiple chat channels within Microsoft Teams
• Ability to work full-time, Monday - Friday between 8:00 am - 5:00 pm PST with weekend rotation, including occasional overtime as needed

Preferred Qualifications

• Over 1 year of call center experience
• Knowledge of ICD-10 and CPT codes

Telecommuting Requirements

• Reside within PST, MST, or CST time zones
• Ability to keep all sensitive documents secure (if applicable)
• Dedicated workspace separated from living areas that ensures privacy
• High-speed internet connection approved by UnitedHealth Group or existing reliable service
• Adherence to UnitedHealth Group’s Telecommuter Policy

The hourly pay range is $16.00 to $28.85, based on full-time employment, local labor markets, experience, and other factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions, subject to eligibility.

Application Deadline: This posting will remain for at least 2 business days or until a sufficient candidate pool is reached. Early removal is possible due to volume of applicants.

Our mission is to help people live healthier lives and improve the health system for everyone. We are committed to equity, diversity, and inclusion, addressing health disparities, and mitigating environmental impact.

OptumCare is an Equal Employment Opportunity employer and a drug-free workplace. Candidates must pass a drug test prior to employment.