Inpatient Care Coordinator - Remote in PST, MST OR CST

Lensa; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Inpatient Care Coordinator to provide exceptional patient service and manage post-discharge appointments. This remote position requires strong communication skills and the ability to work independently in a fast-paced environment. The role involves coordinating authorizations and ensuring compliance with healthcare standards. Ideal candidates will have a high school diploma and at least one year of healthcare customer service experience. Flexible hours, including weekends and overtime, are required.

Benefits

Comprehensive Health Coverage

Incentives

Stock Purchase Plans

401(k)

Qualifications

• At least 1 year of experience in healthcare customer service.
• Proficiency in Microsoft Excel and navigating multiple chat channels.

Responsibilities

• Deliver outstanding service to patients.
• Arrange follow-up appointments within 7 days of discharge.
• Create and manage authorizations ensuring accuracy.

Skills

Communication

Critical Thinking

Customer Service

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Teams

Job description

Inpatient Care Coordinator - Remote in PST, MST OR CST

Join us as an Inpatient Care Coordinator working remotely within PST, MST, or CST time zones. This full-time position involves providing exceptional patient service, coordinating post-discharge appointments, and managing authorizations within specified protocols. The role requires flexibility to work during our standard hours of 8:00 am – 5:00 pm PST, with weekend rotation and occasional overtime. Training is virtual and paid, lasting 4-8 weeks.

Primary Responsibilities:

• Deliver outstanding service to patients
• Arrange follow-up appointments within 7 days of discharge
• Create and manage authorizations ensuring accuracy and compliance
• Work efficiently in a fast-paced environment across multiple systems
• Prioritize tasks effectively and respond promptly
• Maintain high standards of communication and care
• Apply critical thinking to resolve issues and redirect calls as needed
• Follow departmental policies and identify process improvements
• Operate independently in a virtual setting
• Meet productivity goals and protect patient information per HIPAA standards
• Collaborate as a team player and perform additional duties as assigned

Required Qualifications:

• High School Diploma / GED or equivalent
• Must be 18+ years old
• At least 1 year of experience in healthcare customer service (e.g., medical facility, insurance)
• Proficiency in Microsoft Excel and navigating multiple chat channels in Microsoft Teams
• Availability to work full-time weekdays, including weekends and occasional overtime

Preferred Qualifications:

• 1+ years of call center experience
• Knowledge of ICD-10 and CPT coding

Telecommuting Requirements:

• Reside within PST, MST, or CST zones
• Secure a dedicated, private work area
• Have reliable high-speed internet connection
• Adhere to company telecommuting policies

The hourly rate ranges from $16.00 to $28.85, depending on experience and location. Benefits include comprehensive health coverage, incentives, stock purchase plans, and 401(k). The application will be open for at least 2 business days or until a suitable candidate pool is formed.