Inpatient Care Coordinator - Remote in PST, MST OR CST - 2285203

UnitedHealth Group; Dallas (TX); Remote; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and exceptional service. This full-time role offers flexibility and the chance to work remotely, with comprehensive training and a supportive culture focused on diversity and inclusion. You will engage with patients, manage appointments, and utilize critical thinking to navigate challenges. With a commitment to health equity, this position provides an opportunity to make a real impact in the community while enjoying a competitive salary and a range of benefits. If you are passionate about making a difference in healthcare, this role is for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Paid training

Qualifications

• 1+ years of customer service experience in a healthcare setting.
• Experience with Microsoft Excel and chat channels.

Responsibilities

• Provide exceptional service to patients and arrange appointments.
• Identify opportunities for process improvement and stay organized.

Skills

Customer Service

Critical Thinking

Organization

Communication Skills

Microsoft Excel

HIPAA Compliance

Education

High School Diploma / GED

Tools

Microsoft Teams

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work a shift between our normal business hours of 8:00 am – 5:00 pm PST with weekend rotation. It may be necessary, given the business need, to work occasional overtime.

We offer 4 - 8 weeks of paid training. The hours of the training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted virtually from your home.

If you are located in PST, MST OR CST, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Provide exceptional service to our patients
• Arrange post discharge appointment within 7 day protocol
• Responsible in creating authorization within 7 day protocol ensure proper patient detail is entered
• Be able to work in a fast past environment with multiple duties on multiple software
• Be able to identify work priority while staying organized for prompts response in timely matter
• Consistently exhibits behaviors and communication skills that demonstrate Optum commitment to superior patient service, including quality, care and concern with and every internal and external patient
• Performs high level critical thinking for redirecting phone calls, authorizations and other issues that might arise
• Following departmental process and procedures
• Identify opportunities for process improvement
• Self-sufficient virtual environment
• Meets and exceeds productivity targets
• Uses, protect, and discloses Optum patient protected health information only in accordance with HIPPA standards
• Team player
• Perform other duties assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience working in a customer service - based role in healthcare setting (healthcare facility, doctor’s office, medical insurance company)
• Experience using Microsoft Excel and other systems, including navigating multiple chat channels within Microsoft Teams
• Ability to work full-time, Monday - Friday between 8:00 am - 5:00 pm PST with weekend rotation including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• 1+ years of call center experience
• Knowledgeable in ICD-10 code
• Knowledgeable in CPT code

Telecommuting Requirements:

• Reside within PST, MST OR CST
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCareis an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCareis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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