Innovations Waiver Care Manager

Trillium Health Resources; North Carolina; On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Remote work options

Health insurance

PTO and holidays

401k with employer match

PSLF eligible employer

Job summary

Trillium Health Resources seeks an Innovations Waiver Care Manager to perform complex care coordination for individuals with Intellectual/Developmental Disabilities, possibly with mental health or substance use needs. You will assess, monitor, and coordinate care across teams to maintain waiver compliance and high-quality support.

The role emphasizes person-centered planning, education for members on rights and services, and coordination with providers to ensure objective, comprehensive care.

Qualifications

• Must meet QP status or equivalent licensure as required.
• Licensed RN or licensed human services professional with relevant experience.
• Bachelor’s or Master’s degree in a human service field with MH/DD/SA experience.
• Two years of LTSS/HCBS coordination experience preferred.

Responsibilities

• Provide complex care coordination and monitoring for Innovations Waiver participants.
• Engage in multi-disciplinary collaboration to ensure waiver requirements are met.
• Educate and support members on available Medicaid and state-funded services.
• Assist members in choosing service providers with objective coordination.

Education

Master’s degree in a human service field

Bachelor’s degree in a human service field

Licensed professional (QP status / NC RN license)

Four years MH/DD/SA experience (if RN or other licensure)

Two years LTSS/HCBS coordination experience

Valid driver’s license

Job description

Pay Plan Title: Care Manager

Working Title: Innovations Waiver Care Manager

Cost Center: 8500/Plan Based Care Managemen

FLSA Status: Non-Exempt

Posting Salary Range: $56,270 - $68,428

Office Location: Remote within Trillium’s North Central Region (See requirements section for included counties)

Posting Details

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team! The Innovations Wavier Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs. This position requires a dynamic, proactive approach to assessment, monitoring, and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements. Innovations Waiver Care Manager assists with integrated care management through multi-disciplinary collaboration and referrals. This position has a primary focus on members who have Intellectual Developmental Disability, serving both children, adolescents, and adults.

On a Typical Day, You Might

• Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual.
• Provide education and support to members in learning about and exercising rights and responsibilities.
• Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process.
• Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth.
• Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process.

Employee Benefits

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• Must meet QP status.
• Fully licensed by the NC governing board regulating Human Services professions; OR Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. OR
• A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
• A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
• A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
• Additionally, If serving members with LTSS needs, the care manager, must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional.
• License and/or certification may be accepted as noted above.
• Must have a valid driver’s license.
• Must reside in Trillium’s North Central Region, which includes the following counties: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington and Wilson.
• Must be able to travel within catchment as required.

Deadline for Application: September 28, 2026 at 11:59 PM

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.