Remote Salesforce Business Analyst – Innovation Lab

Productiv Team; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Full-time employment

B2B contracts

Job summary

Productiv Team's Innovation Lab seeks a Salesforce Business Analyst who works independently to analyze business needs, craft product solutions, and support live products. You will collaborate with the Director of Customer Innovation, the Product Delivery Lead, the Architects, and Engineering teams to translate requirements into actionable solutions.

This role blends product analysis, technical depth, and ownership of product support, operating at the intersection of business, product, and

Qualifications

• 3+ years of BA or technical BA in SaaS/enterprise tech environment.
• 3+ years supporting technology or platform implementation projects.
• Ability to independently lead requirements gathering and solution definition.
• Proven success crafting clear, scalable product solutions.
• Hands-on experience with Salesforce implementations or administration.
• Advanced knowledge of Flows, Permission Sets, and Data Modeling.
• SDLC experience in Agile using Jira and Confluence.
• Experience assessing UI readability and usability.
• Experience performing admin tasks: custom objects, flows, data migration, SOQL, reports, dashboards.

Responsibilities

• Conduct comprehensive business and technical analysis across all Innovation Lab products.
• Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and systembehavior.
• Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work.
• Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues.
• Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements.
• Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content.
• Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches.
• Provide training and guidance to internal teams and customers on product functionality and best practices.
• Facilitate communication across cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as needed.
• Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches.
• Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators.
• Coordinate with data and reporting resources to define and validate data requirements.
• Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Product ownership

Salesforce knowledge

Tools

Salesforce

Jira

Confluence

SOQL

Flow Builder

Job description

Productiv Team's Innovation Lab seeks a Salesforce Business Analyst who works independently to analyze business needs, craft product solutions, and support live products. You will collaborate with the Director of Customer Innovation, the Product Delivery Lead, the Architects, and Engineering teams to translate requirements into actionable solutions.

This role blends product analysis, technical depth, and ownership of product support, operating at the intersection of business, product, and