Innovation Center Generalist — Library Tech & Patron Support

Faylib; Fayetteville (AR); On-site; USD 18,000 - 23,000; Part time

Job summary

Fayetteville Public Library seeks a Center for Innovation Generalist to greet patrons, understand needs, and connect customers with library services. You will assist with programs, check materials, and support multiple locations with a strong emphasis on customer experience.

Responsibilities include troubleshooting basic tech issues, staff support, and helping implement signature programs while maintaining a welcoming, organized environment for patrons of all ages.

Qualifications

• High school diploma or GED; 6–12 months related experience or training; equivalent combination of education and experience.

Responsibilities

• Greet patrons and build rapport, delivering exemplary in-person service at the Center for Innovation and across library locations.
• Provide clear information on library programs, services, and policies, and refer patrons to the appropriate staff or desk.
• Ask open questions to understand needs and guide patrons to the right solutions using institutional knowledge.

Job description

Fayetteville Public Library seeks a Center for Innovation Generalist to greet patrons, understand needs, and connect customers with library services. You will assist with programs, check materials, and support multiple locations with a strong emphasis on customer experience.

Responsibilities include troubleshooting basic tech issues, staff support, and helping implement signature programs while maintaining a welcoming, organized environment for patrons of all ages.