IS Library Specialist - Tech Help & Patron Support

Central Arkansas Library System; Little Rock (AR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pension

Life Insurance

Paid Time Off

Parental Leave

Holiday Pay

Job summary

Central Arkansas Library System is seeking an IS Library Specialist in Little Rock, AR. This full-time public service role supports Information Services by maintaining periodicals, handling tax forms ordering and disposal, and staffing the public computer lab.

The position requires strong tech skills and the ability to assist patrons with digital resources and remote guidance. The ideal candidate will deliver high-quality customer service, adapt to diverse patrons, and may become a notary

Qualifications

• Must have exceptional technology skills and knowledge of a wide variety of software and digital devices.
• Candidate must be able to provide instructional assistance in person and remotely.
• Strong customer-service, problem-solving, and communication skills.

Responsibilities

• Assist the periodicals manager with collection maintenance.
• Manage the ordering, distribution, and disposal of tax forms.
• Staff the public computer lab.
• Answer the system-wide telephone and chat service.
• Provide technology assistance to library patrons.
• Help patrons use the library's digital resources.
• Provide instructional assistance in person and remotely.

Skills

Tech skills

Customer service

Communication

Tools

Library software

Digital devices

Job description

Central Arkansas Library System is seeking an IS Library Specialist in Little Rock, AR. This full-time public service role supports Information Services by maintaining periodicals, handling tax forms ordering and disposal, and staffing the public computer lab.

The position requires strong tech skills and the ability to assist patrons with digital resources and remote guidance. The ideal candidate will deliver high-quality customer service, adapt to diverse patrons, and may become a notary