Innkeeper (Front Desk)

AATMOS; Gatlinburg (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Rocky Waters Motor Inn in Gatlinburg, TN, seeks an Innkeeper who welcomes guests, guides them to local activities, and ensures rooms and common areas meet high standards. This is a hands-on, guest-facing role central to the guest experience.

This position is not a management role; you will handle luggage, linens, and amenities while maintaining a consistently warm, hospitable atmosphere across the property.

Qualifications

• This is a hands-on, guest-facing role.
• Not a management position.

Responsibilities

• Deliver warm, seamless check-in and check-out experiences for guests.
• Act as a knowledgeable local resource for activities, dining, and events.
• Address guest needs promptly and professionally with genuine care.
• Maintain a welcoming, hospitable presence throughout the property.
• Assist guests with luggage and other physical needs; manage linens and supplies.

Job description

Historic Rocky Waters Motor Inn The Michelin recognized Rocky Waters Motor Inn is a one-of-a-kind property where genuine, personal hospitality sets us apart. As an Innkeeper, you are the heart of that experience -- the welcoming face guests encounter at check-in, the knowledgeable local guide who helps them make the most of their stay, and the dedicated team member who keeps every room and common space spotless and guest-ready. At Rocky Waters, our Innkeepers do it all -- from welcoming guests at the front desk to turning over guest rooms to the standard our guests expect. This is a hands-on, guest-facing role for someone who takes real pride in the details. This is not a management position.

What You’ll Do

Guest Experience Deliver a warm, seamless check-in and check-out experience for every guest Serve as a knowledgeable resource for local activities, dining, and events Address guest needs and concerns promptly, professionally, and with genuine care Maintain a welcoming, hospitable presence throughout the property at all times Property Care & Standards Manage and replenish linens, supplies, and amenities as needed Assist guests with luggage and other physical needs throughout their stay