Inn Manager

Southern Arkansas University; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A renowned hospitality establishment is seeking an Inn Manager to lead daily operations and enhance the guest experience. This role involves overseeing reservations, managing front desk operations, and setting housekeeping standards. The ideal candidate should excel in hospitality management, possess strong organizational abilities, and display outstanding attention to detail. Leadership and problem-solving skills are essential for success. Experience in hospitality is preferred, and the role offers a unique opportunity to manage a historic property.

Qualifications

• Experience in managing guest experiences in a hospitality setting.
• Ability to coordinate maintenance and operational needs.
• Strong interpersonal skills to resolve guest issues effectively.

Responsibilities

• Lead the guest experience and daily operations.
• Manage reservations, front desk, and guest communications.
• Oversee housekeeping standards and maintenance oversight.
• Monitor booking patterns; adjust rates and inventory in coordination with the Innkeepers to support occupancy and revenue goals.
• Manage group inquiries and event bookings from initial contact through confirmation.
• Serve as a primary point of contact for guests throughout their stay.
• Solve guest issues promptly with a calm, solutions-oriented approach; track issues for long-term improvement.
• Create, recommend, and coordinate on- and off-property experiences reflecting Deer Isle’s arts, nature, and community.
• Build and maintain relationships with local partners for guest recommendations and programming.
• Support systems for collecting and responding to guest feedback.
• Maintain clear housekeeping standards and ensure consistent execution.
• Set efficiency goals for housekeeping and hold the team accountable to these goals.
• Conduct regular common-area inspections and room inspections prior to guest arrivals.
• Oversee laundry operations, supply ordering, vendor relationships, and inventory, and quality control.
• Ensure public spaces, back-of-house areas, and staff spaces remain organized and guest-ready.
• Coordinate with maintenance staff and contractors to address repairs efficiently.
• Track ongoing facility needs across lodging, grounds, and the historic building.
• Schedule seasonal tasks, preventive maintenance, and regular property checks.
• Oversee the seasonal opening and closing of the property with respect to rooms and housekeeping responsibilities.
• Communicate facility issues promptly to the Innkeepers and ensure timely resolution.

Skills

Hospitality management

Organizational skills

Problem-solving

Attention to detail

Job description

About Pilgrim’s Inn

Pilgrim’s Inn, in the heart of Deer Isle, Maine, is a historic 1793 property offering overnight accommodations in the main building and three cottages across 2+ acres of waterfront land. The inn provides guests with an inviting retreat grounded in comfort, character, and a strong sense of place.

In addition to lodging, our on‑site dining room and tavern are integral parts of the experience. In 2025, our restaurant was named one of the 50 Best Restaurants in the United States by The New York Times, a recognition that reflects the care and creativity we bring to everything we do.

As stewards of this historic property, we are committed to honoring its legacy while building deeper connections to what makes Deer Isle special. Our values center on community, sustainability, and creativity, and they influence every aspect of our decision making. We are inspired by the natural beauty, craft tradition, and collaborative spirit of the island, and we’re seeking teammates who share this sense of care and curiosity.

Role Mission

Lead the Pilgrim's Inn guest experience and daily operations while driving strong occupancy, efficiency, team coordination, and consistent property standards across lodging, housekeeping, events, and facilities.

Role Summary

The Inn Manager oversees the full guest journey—from reservations and check‑in to housekeeping quality, amenities, and programming—while managing staff, supporting revenue goals, and coordinating maintenance and facilities needs. This role requires a balance of hospitality, organization, problem‑solving, and attention to detail.

Reservations, Revenue & Front Desk

• Oversee reservations and guest communications with accuracy and responsiveness.
• Ensure smooth daily front desk operations, including check‑in, check‑out, billing, and special requests.
• Set performance goals, including occupancy and Revpar. Propose, implement, and track tactics for meeting or exceeding goals.
• Monitor booking patterns, adjust rates and inventory in coordination with the Innkeepers, and support occupancy and revenue goals.
• Manage group inquiries and event bookings from initial contact through confirmation.

Guest Experience & Programming

• Serve as a primary point of contact for guests throughout their stay.
• Solve guest issues promptly with a calm, solutions‑oriented approach. Track and organize issues to ensure long‑term improvement and learning.
• Create, recommend, and coordinate on‑ and off‑property experiences that reflect Deer Isle’s arts, nature, and community.
• Build and maintain relationships with local partners for guest recommendations and programming.
• Support systems for collecting and responding to guest feedback.

Housekeeping & Property Standards

• Maintain clear housekeeping standards and ensure consistent execution.
• Set efficiency goals for housekeeping and hold the team accountable to these goals.
• Conduct regular common‑area inspections and room inspections prior to guest arrivals.
• Oversee laundry operations, supply ordering, vendor relationships, and inventory, and quality control.
• Ensure public spaces, back‑of‑house areas, and staff spaces remain organized and guest‑ready.

Facilities & Maintenance Oversight

• Coordinate with maintenance staff and contractors to address repairs efficiently.
• Track ongoing facility needs across lodging, grounds, and the historic building.
• Schedule seasonal tasks, preventive maintenance, and regular property checks.
• Oversee the seasonal opening and closing of the property with respect to rooms and housekeeping responsibilities.
• Communicate facility issues promptly to the Innkeepers and ensure timely resolution.