Innkeeper

Cape Resorts Group; Cape May (NJ); On-site; USD 30,000 - 36,000; Part time

Job summary

Cape Resorts Group in Cape May, NJ is seeking a friendly Front Desk / Coffee Shop Clerk to join our team. You will greet guests at the hotel and in the coffee shop, verify reservations, process payments, and help with stocking and cleaning tasks.

You will answer phones, provide information about hotel services and local attractions, and communicate with staff in a professional, courteous manner in a fast-paced environment.

Qualifications

• Knowledge of computer programs, including POS/PMS Maestro, MS Word and Excel.
• Good communication skills, both verbal and written.
• Ability to work alone, under pressure, in a fast-paced environment.

Responsibilities

• Greet customers in coffee shop pleasantly and greet hotel guests on arrival.
• Register guests into the computer, verify reservations, address, and credit card information using PMS/POS.
• Take payments and provide correct change.
• Stock coffee shop area and assist with cleaning front desk and coffee area.
• Answer phone calls professionally and convey information about hotel facilities and local attractions.
• Provide information about hotel services, room rates, entertainment schedules and restaurants.

Skills

Communication

Customer service

Multitasking

Problem solving

Attention to detail

Verbal & written communication

Education

High school diploma

Equivalent education

Tools

POS/PMS Maestro

MS Word

MS Excel

Job description

Position Overview: This position is one part Front Desk, one part Coffee Shop Clerk. In this position, you will be responsible for ensuring 100% satisfaction from the moment a hotel guest arrives until they check-out and providing excellent customer service to all patron of the coffee shop.These duties may be described as, but not limited to:Greet customers to coffee shop in a pleasant and courteous manner.Greet and welcome guests of the hotel upon arrival. Register guests into the computer, verifying reservation, address, and credit card information.Use both PMS/POS system. Take money for purchases and give correct change.Assist with stocking coffee shop area.Assist with cleaning and maintaining front desk and coffee area.Support with answering telephone in a professional manner.Uphold Cape Resorts commitment to customer & guest service.Ensures that guest concerns/complaints are handled in an effective, courteous manner.Assist our guests with information regarding hotel facilities, services, amenities and local attractions.Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.Book reservations over the telephone and at the front desk when required.Communicating with public, bellhop, housekeeping staff and management in a professional mannerWorks closely with and reports directly to the Assistant General ManagerRequired Knowledge, Skills, Abilities:Knowledge of computer programs, including, but not limited to, POS/PMS (Maestro), Microsoft Word and Excel.Requires good communication skills, both verbal and written.Ability to work alone, under pressure, in a fast-paced environment required.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.Minimum Qualifications:High school or equivalent education required.One to two years in a public contact position.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.