Innkeeper

Cape Resorts; Cape May (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Cape Resorts is seeking a Front Desk & Coffee Shop Clerk in Cape May, NJ 08204. You will greet guests, check reservations, and handle POS transactions with attention to accuracy and courtesy.

You will also assist with coffee shop service, stocking, and maintaining a welcoming environment for hotel guests and cafe patrons, reporting to the Assistant General Manager as required.

Qualifications

• Requires high school or equivalent education.
• Experience in public contact preferred (1–2 years).
• Familiarity with POS/PMS Maestro and basic software tools.

Responsibilities

• Greet customers in coffee shop and hotel guests at arrival.
• Register guests into the computer and verify reservations and payment info.
• Operate POS/PMS Maestro for transactions and give correct change.
• Stock coffee shop area and maintain front desk and cafe cleanliness.

Skills

Customer service

Communication skills

Works well under pressure

Computer skills

Education

High school diploma or equivalent

Tools

POS/PMS Maestro

Microsoft Word

Excel

Job description

Job DetailsJob Location: Star Inn - Cape May, NJ 08204Salary Range: $20.00 - $20.00 HourlyPosition Overview: This position is one part Front Desk, one part Coffee Shop Clerk. In this position, you will be responsible for ensuring 100% satisfaction from the moment a hotel guest arrives until they check-out and providing excellent customer service to all patron of the coffee shop.

These duties may be described as, but not limited to:

• Greet customers to coffee shop in a pleasant and courteous manner.
• Greet and welcome guests of the hotel upon arrival. Register guests into the computer, verifying reservation, address, and credit card information.
• Use both PMS/POS system. Take money for purchases and give correct change.
• Assist with stocking coffee shop area.
• Assist with cleaning and maintaining front desk and coffee area.
• Support with answering telephone in a professional manner.
• Uphold Cape Resorts commitment to customer & guest service.
• Ensures that guest concerns/complaints are handled in an effective, courteous manner.
• Assist our guests with information regarding hotel facilities, services, amenities and local attractions.
• Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
• Book reservations over the telephone and at the front desk when required.
• Communicating with public, bellhop, housekeeping staff and management in a professional manner
• Works closely with and reports directly to the Assistant General Manager

Required Knowledge, Skills, Abilities:

• Knowledge of computer programs, including, but not limited to, POS/PMS (Maestro), Microsoft Word and Excel.
• Requires good communication skills, both verbal and written.
• Ability to work alone, under pressure, in a fast-paced environment required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

Minimum Qualifications:

• High school or equivalent education required.
• One to two years in a public contact position.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Qualifications