Inn Room Service Server - Reserve

The Biltmore Company; Asheville (NC); On-site; USD 20,664 - 34,440; Part time

Job summary

The Biltmore Company is seeking a part-time Inn Room Service Server in Asheville, NC. The role focuses on delivering food and beverage service to guests, ensuring a world-class in-room dining experience. Responsibilities include taking guest orders, transport tables/trays, and maintaining positive guest relations. Candidates should possess a high school diploma, prior serving experience, and be at least 21 years old. Weekend availability is required.

Qualifications

• Previous serving experience required, ideally in fine dining/upscale settings.
• At least six months of related food and beverage experience.
• Must be at least 21 years of age.

Responsibilities

• Answer Room Service phone with proper etiquette.
• Take guest orders using suggestive selling techniques.
• Transport tables/trays to guest rooms while maintaining standards.

Skills

Excellent guest relation and communication skills

Outstanding interpersonal skills

Attention to detail

Ability to multi-task

Proactive and good judgment

Education

High school diploma

Job description

## Inn Room Service Server - ReserveApplylocations: Biltmore Estatetime type: Part timeposted on: Posted Yesterdayjob requisition id: JR103111**Job Description**The Room Service Server is responsible for the delivery of food and beverage service to guests to provide a world class in-room dining experience that exceeds guest expectations. Room Service Servers will offer gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service and Forbes standards. The position will also answer Room Service phones, take and input guest orders, and process payment of all checks. The incumbent will also provide general support and assistance to the leadership, department, and company as assigned.Reserve: a position averaging 20 hours a week (anywhere between 40-999 hours per year).**Schedule will vary; must have weekend availability****Requirements:**1. High school diploma. 2. Previous serving experience required. The ideal candidate will have had at least six (6) months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort.3. Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.4. Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.5. Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.6. Terrific attention to details.7. Ability to multi-task and prioritize in a fast-paced, guest service environment. Must be able to work both independently and as part of a team.8. Ability to be proactive, exercise good judgment, and take initiative as appropriate.9. Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.10. Applicants must be at least 21 years of age. **Physical Requirements:**1. Lifting 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 20 pounds. 2. Requires walking or standing to a significant degree.3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.4. The employee may work in a restaurant and/or kitchen environment.**Essential Job Duties:**1. Answer Room Service phone with 3 rings, using proper telephone etiquette. 2. Take guest food and beverage orders, utilizing suggestive selling techniques. 3. Accurately quote estimated time of delivery, monitor status and follow-up with guest if going to be delayed more than 5 minutes of time quoted. 4. Setting up guests orders on table/tray according to Forbes standards. 5. Ensure that all orders are complete, including appropriate condiments and silverware. 6. Transport tables/trays from Room Service area to guest rooms, or Pool, ensuring all standards of food presentation are maintained. 7. Anticipate guests’ needs, respond promptly to requests. 8. Maintain positive guest relations at all times. 9. Open and service wine/champagne bottles. 10. Set up and deliver amenities to designated rooms and Chateau Tier Lounge 11. Remove guests trays/tables from guest rooms according to established standards.**Additional Job Duties:**1. Complete opening side duties as assigned, including: table setup, ensuring sufficient supply of silverware, glassware, and china-ware, and preparation of all cold food items. 2. Complete closing side duties, including: restocking butter, milks/creamers, yogurts, juices, sodas, and condiments. Remove all dirty linen, fold napkins, and empty coffee urns. 3. Ensure all flowers and decorative items are fresh for guest use. 4. Clean and reset tables/trays. 5. Ensure appropriate authorization for all room and in-house account charges. 6. Input charges for amenity orders and process all payment methods accurately.