Village Hotel Server - Reserve

BWM Biltmore Workforce Management; United States; On-site; USD 17,000 - 30,000; Full time

Job summary

Biltmore is seeking a Reserve server to coordinate full table service for guests in a fine dining setting. This part-time role averages about 20 hours per week, with availability from 6:30am to 9:00pm and on weekends and holidays.

You will handle guest orders, wine service, billing, and uphold menu knowledge while working with both front and back of house staff and using a POS system to ensure a world-class dining experience.

Qualifications

• High school diploma and at least 6 months of fine dining experience.
• Commitment to delivering world-class guest service.
• Excellent guest relations and communication skills.

Responsibilities

• Processes guest orders to ensure timely preparation.
• Present, open, and pour wine for guests.
• Observe diners to ensure satisfaction and respond to requests.
• Total bills and handle payments or refer guests to supervisors.
• Maintain up-to-date knowledge of the menu and beverages; upsell as appropriate.
• Active use of the POS system per guidelines.
• Ensure uniform is clean and properly pressed.
• Arrive ready to start in full uniform and appropriate footwear.
• Set tables with clean cutlery, china, and glassware.
• Work nights and weekends; potential for holidays.
• Assist bus person with stocking and clearing between courses.
• Complete side duties before shift end; prepare for next meal period.
• Uphold Biltmore goals, culture, service standards, and values.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Attention to detail

Education

High school diploma

Tools

POS system

Job description

Job Description Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year). The Server is responsible for coordinating entire table service for guests and communicating with front and back of house personnel to provide a world class dining experience that exceeds guest expectations. Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards. Holiday and weekend availability is required. Shifts are available between Monday - Sunday and 6:30am - 9:00pm

Essential Job Duties

• 1. Processes guest orders to ensure that all items are prepared properly and on a timely basis.
• 2. Present, open, and pour wine when serving guests.
• 3. Observe diners to ensure that guests are satisfied with the food and service, respond to additional requests and determine when the meal has been completed.
• 4. Total bills and accept payment or refers guests to supervisors.
• 5. Maintains in depth knowledge of complete menu and beverages on hand. Up-sells menu items and beverages accordingly.
• 6. Will actively work on P.O.S. system in accordance with guidelines.
• 7. Ensures that the required uniform is kept clean, neatly pressed and in good repair.
• 8. Arrives ready to start work properly attired; full uniform and appropriate foot wear.
• 9. Ensures cutlery, china and glassware is spotless before setting on tables.
• 10. Must be able to work nights and weekends and potential for holidays.
• 11. May assist bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting vacated tables.
• 12. Will ensure all side duties are fully completed prior to the end of the shift as outlined and in readiness for the next meal period.
• 13. To conduct one’s self in accordance with the goals, culture, service standards and fundamental values of Biltmore.
• 14. To maintain a clean working environment, where sanitation, health and safety standards are never compromised.
• 15. Lift, carry, push and pull 25–50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees. Servers will run their own food orders.
• 16. May often serve in hot interior or exterior areas, and may work double shifts based on business demands. Reserve or Flex servers may work more than 20 hours per week based on business demand.

Requirements

• 1. High school diploma.
• 2. Previous serving experience in a full-service restaurant required. The ideal candidate will have had at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit resort.
• 3. Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• 4. Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• 5. Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
• 6. Terrific attention to details.
• 7. Ability to multi-task and prioritize in a fast-paced, guest service environment.
• 8. Must be able to work both independently and as part of a team.
• 9. Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• 10. Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
• 11. Applicants must be at least 18 years of age.

Physical Requirements

• 1. Lift, carry, push and pull 25–50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees. Servers will run their own food orders.
• 2. Requires walking or standing to a significant degree.
• 3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• 4. The employee will work in a restaurant or kitchen environment.
• 5. May often serve in hot interior or exterior areas, and may work double shifts based on business demands. Reserve or Flex servers may work more than 20 hours per week based on business demand.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.