Inn PM Dining Room Server- Reserve

Biltmore; Asheville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Biltmore in Asheville, NC is seeking a Server to provide world-class dining experiences. Responsibilities include managing table service, preparing and serving food and beverages, and ensuring guest satisfaction. Ideal candidates should possess prior restaurant experience, excellent communication skills, and be at least 21 years old. If you enjoy working in a fast-paced environment and have a passion for exceptional customer service, this opportunity at Biltmore could be perfect for you.

Qualifications

• Previous serving experience in a full-service restaurant required.
• Ability to deliver world-class guest service and exceed guest expectations.
• Applicants must be at least 21 years of age.

Responsibilities

• Coordinate entire table service for guests in a restaurant.
• Prepare and serve food and beverages, ensuring guest satisfaction.
• Maintain cleanliness and organization of dining spaces.

Skills

Guest relation skills

Interpersonal skills

Attention to detail

Multi-tasking ability

Education

High school diploma

Job description

Job Description

The Server is responsible for coordinating entire table service for guests and communicating with front and back‑of‑house personnel to provide a world‑class dining experience that exceeds guest expectations. Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards.

Schedule

Schedule may vary but generally is 3 pm–11 pm. The position requires candidates to be at least 21 years of age.

Essential Job Duties

• Processes guest orders to ensure that all items are prepared properly and on a timely basis.
• Present, open, and pour wine when serving guests.
• Observe diners to ensure that guests are satisfied with the food and service, respond to additional requests, and determine when the meal has been completed.
• Total bills and accept payment or refers guests to supervisors.
• Maintains in‑depth knowledge of complete menu and beverages on hand. Up‑sells menu items and beverages accordingly.
• Actively works on P.O.S. system in accordance with guidelines.
• Ensures that the required uniform is kept clean, neatly pressed and in good repair.
• Arrives ready to start work properly attired; full uniform and appropriate footwear.
• Ensures cutlery, china and glassware is spotless before setting on tables.
• Can work nights and weekends, and has potential for holidays.
• May assist bus person with stocking, removing, and resetting dishes and silverware between courses, and cleaning and resetting vacated tables.
• Ensures all side duties are fully completed prior to the end of the shift as outlined and in readiness for the next meal period.
• Conducts oneself in accordance with the goals, culture, service standards and fundamental values of Biltmore.
• Maintains a clean working environment, ensuring that sanitation, health and safety standards are never compromised.

Requirements

• High school diploma.
• Previous serving experience in a full‑service restaurant required. The ideal candidate will have at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi‑unit resort.
• Demonstrated commitment to delivering world‑class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communication skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
• Terrific attention to detail.
• Ability to multi‑task and prioritize in a fast‑paced, guest service environment.
• Must be able to work both independently and as part of a team.
• Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
• Applicants must be at least 21 years of age.

Physical Requirements

• Lift, carry, push and pull 25–50 pounds; lift and carry 25–50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees. Servers will run their own food orders.
• Requires walking or standing to a significant degree.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• The employee will work in a restaurant or kitchen environment.
• May often serve in hot interior or exterior areas, and may work double shifts based on business demands. Reserve or Flex servers may work more than 20 hours per week based on business demand.