Inn In-Room Dining Supervisor - Flex

Biltmore; Asheville (NC); On-site; USD 22,000 - 31,000; Part time

Job summary

Biltmore in Asheville, NC is seeking an In-Room Dining Supervisor to oversee Room Service, Cottages, Pool, Chateau Tier Lounge, and related outlets. You will ensure world-class service, supervise staff, schedule shifts, and act as manager on duty in the restaurant manager's absence.

The role requires a minimum of two years in food and beverage supervisory roles in upscale settings, strong guest service and communication skills, knowledge of wine and cordials, and proficiency with Word and Excel.

Qualifications

• High school diploma required; further education/certifications preferred.
• Minimum two years of related food and beverage supervisory/management experience in upscale hotel/resort.
• Ability to lead and develop staff; strong guest service leadership.
• Knowledge of wine and cordials; must be 21+ to bartend.
• Excellent interpersonal and communication skills; diplomacy and tact.
• Strong organizational skills with attention to detail; multitasking.
• Proficiency in Word and Excel; able to learn Biltmore systems.

Responsibilities

• Daily supervision of IRD operations and staff.
• Handle guest service recovery and resolve complaints.
• Assist with hiring, training, scheduling, and performance management.
• Open/close and reporting duties.
• Coordinate communication between IRD servers and Culinary.
• Assist with server duties during peak periods.
• Maintain knowledge of F&B products, VIPs, groups, and estate information.
• Support leadership with monthly inventory and supplies storage.

Skills

Staff supervision

Guest service leadership

Communication skills

Problem solving

Scheduling

Adaptability

Education

High school diploma

Tools

Word

Excel

Job description

Job Description

The starting pay range for this position begins at $19.44/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: a position working 20-29 hours per week.

The In-Room Dining Supervisor is responsible for the supervision of in-room dining operations, which includes Room Service, Cottages, Pool, Chateau Tier Lounge, Lobby Coffee & Water stations, and any applicable BEOs in accordance with Biltmore Standards. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as "manager on duty" in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required.

Essential Job Duties

Weekend & holiday availability required.

• Daily supervision of operations and staff.
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• Opening/closing and reporting duties.
• Facilitates communication between IRD servers and Culinary to provide seamless service.
• Assists with server duties as needed, during peak periods of business.
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
• Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore and Forbes 4-star standards.
• Supports F&B leadership with monthly inventory and maintaining/storing supplies.

Qualifications

• High school diploma required. Additional education and/or certification(s) preferred.
• Minimum two (2) years related food and beverage supervisory/management experience in a comparable, upscale luxury hotel/resort setting. A combination of education/experience may be considered.
• Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
• Knowledge of wine and cordials preferred; must be 21 years of age to bartend.
• Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
• Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required.
• Proactive and exercises good judgment; problem solves and troubleshoots.
• Proficiency in Word and Excel; must be able to learn Biltmore's systems, products, and protocols.

Physical Requirements

• Exert physical effort in transporting 25-50 pounds frequently.
• Endure various physical movements throughout the work areas.
• Ability to remain ambulatory and in stationary positions throughout work shift.
• Must be able to work 10-14 hour shifts as business demands.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Variable temperature conditions and noise levels
• Outdoor environments
• Exposure to fumes, dust and chemicals