Inn PM Dining Room Supervisor - Flex *Sign-On Bonus*

The Biltmore Company; Asheville (NC); On-site; USD 21,662 - 30,852; Part time

Job summary

The Biltmore Company is seeking a Dining Room Supervisor in Asheville, North Carolina. This role requires overseeing dining operations and staff, ensuring excellent guest service, and assisting in staff development. Candidates should hold a high school diploma, possess at least two years of experience in a full-service restaurant, and demonstrate strong leadership skills. The position demands outstanding communication skills, organizational abilities, and a proactive attitude, with physical requirements including the capacity to lift 25-50 pounds frequently.

Qualifications

• High school diploma required; additional education or certifications preferred.
• Minimum two years experience in a comparable full-service restaurant.
• Demonstrated commitment to delivering world class guest service.
• Outstanding communication skills with ability to engage professionally.
• Proficiency in Word and Excel, and able to learn Biltmore’s systems.

Responsibilities

• Supervise daily dining operations and staff.
• Handle escalated guest service recovery and resolve complaints.
• Assist with hiring, training, and performance management of staff.
• Facilitate communication between front/back of house.
• Maintain current knowledge of all F&B products and menu items.

Skills

Guest service delivery

Leadership skills

Organizational skills

Interpersonal communication

Problem solving

Knowledge of wine and cordials

Education

High school diploma

Additional education/certification preferred

Tools

Word

Excel

Job description

**Job Description**The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year)The Dining Room Supervisor is responsible for the supervision of “front of house” dining operations in accordance with Biltmore standards. There is a Dining Room Supervisor and a Banquet Supervisor. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as "manager on duty" in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required.**Schedule can vary but generally afternoons, weekend & holiday availability required.****Essential Job Duties:**1. Daily supervision of operations and staff. 2. Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot. 3. Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment. 4. Opening/closing and reporting duties. 5. Facilitates communication between front/back of house to provide seamless service. 6. Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information. 7. Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards.**Qualifications:**1. High school diploma required. Additional education and/or certification(s) preferred. 2. Minimum two (2) years related experience in a comparable full-service restaurant. A combination of education/experience may be considered. Ideal candidate will have prior experience in an upscale hotel/resort/attraction. 3. Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key. 4. Knowledge of wine and cordials preferred; must be 21 years of age to bartend. 5. Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact. 6. Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required. 7. Proactive and exercises good judgment; problem solves and troubleshoots. 8. Proficiency in Word and Excel; must be able to learn Biltmore’s systems products, and protocols.**Physical Requirements:**1. Exert physical effort in transporting 25-50 pounds frequently. 2. Endure various physical movements throughout the work areas. 3. Ability to remain ambulatory and in stationary positions throughout work shift. 4. Must be able to work 10 – 14 hour shifts as business demands. 5. Satisfactorily communicate with guests, management and co-workers to their understanding. 6. Ability to work in an environment that includes: Variable temperature conditions and noise levels Outdoor environments Exposure to fumes, dust and chemicalsBiltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.We invite you to join our dedicated team.