Inn In-Room Dining Supervisor - Flex

The Biltmore Company; Asheville (NC); On-site; USD 22,000 - 31,000; Part time

Job summary

The Biltmore Company is seeking an In-Room Dining Supervisor to oversee Room Service, Cottages, Pool, Chateau Tier Lounge, and related service operations. The role focuses on delivering world-class dining experiences, supervising staff, managing performance, and ensuring Forbes 4-star standards.

Weekend and holiday availability is required. The starting pay is $19.44/hour, with progression based on qualifications and experience in a luxury hotel/resort setting.

Qualifications

• High school diploma required; additional education/certifications preferred.
• Minimum two years of related F&B supervisory/management experience in upscale settings.
• Strong guest service focus with leadership and communication skills.
• Wine knowledge and cordials familiarity; must be 21+ to bartend.
• Excellent interpersonal and problem-solving abilities; detail-oriented.

Responsibilities

• Supervise daily in-room dining operations and staff.
• Handle guest service recovery and resolve complaints promptly.
• Assist with hiring, training, scheduling, and performance management.
• Execute opening/closing and reporting duties.
• Coordinate between IRD servers and Culinary for seamless service.
• Assist with server duties during peak periods.
• Maintain knowledge of F&B products, VIPs, and estate information.
• Support leadership with inventory and supplies management.
• Act as manager on duty in the restaurant manager's absence.

Skills

Staff supervision

Guest service

Leadership

Wine knowledge

Communication

Organization

Problem solving

Education

High school diploma

Additional education/certifications preferred

Tools

Word

Excel

Job description

Job Description The starting pay range for this position begins at $19.44/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: a position working 20-29 hours per week. The In-Room Dining Supervisor is responsible for the supervision of in-room dining operations, which includes Room Service, Cottages, Pool, Chateau Tier Lounge, Lobby Coffee & Water stations, and any applicable BEOs in accordance with Biltmore Standards. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as "manager on duty" in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required. Weekend & holiday availability required.

Essential Job Duties

• 1. Daily supervision of operations and staff.
• 2. Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• 3. Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• 4. Opening/closing and reporting duties.
• 5. Facilitates communication between IRD servers and Culinary to provide seamless service.
• 6. Assists with server duties as needed, during peak periods of business.
• 7. Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
• 8. Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore and Forbes 4-star standards.
• 9. Supports F&B leadership with monthly inventory and maintaining/storing supplies.

Qualifications

• 1. High school diploma required. Additional education and/or certification(s) preferred.
• 2. Minimum two (2) years related food and beverage supervisory/management experience in a comparable, upscale luxury hotel/resort setting. A combination of education/experience may be considered.
• 3. Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
• 4. Knowledge of wine and cordials preferred; must be 21 years of age to bartend.
• 5. Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
• 6. Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required.
• 7. Proactive and exercises good judgment; problem solves and troubleshoots.
• 8. Proficiency in Word and Excel; must be able to learn Biltmore’s systems, products, and protocols.

Physical Requirements

• 1. Exert physical effort in transporting 25-50 pounds frequently.
• 2. Endure various physical movements throughout the work areas.
• 3. Ability to remain ambulatory and in stationary positions throughout work shift.
• 4. Must be able to work 10 – 14 hour shifts as business demands.
• 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
• 6. Ability to work in an environment that includes: Variable temperature conditions and noise levels Outdoor environments Exposure to fumes, dust and chemicals

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.