Inmate Grievance Coordinator - Investigation & Compliance

GEO Corrections & Detentions; South Bay (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Corrections & Detentions seeks a dedicated officer to manage inmate grievances and investigations. The role requires handling grievances, documenting actions, and recommending corrective actions within established procedures.

The position emphasizes written communications, compliance with court orders, and the ability to work under mental stress while maintaining professional integrity. Strong computer skills are essential.

Qualifications

• High school diploma or equivalent certification required.
• Minimum of two (2) years as a Correctional Officer required. College coursework and advanced training in behavioral sciences, correctional services or related field preferred.
• Must possess a working knowledge of correctional program objectives, applicable court orders and laws as well as have a general understanding of the requirements for managing a secure correctional facility.
• Demonstration of the abilities needed to write communications, documents, policies, courtroom defenses, contract negotiations, and other required written correspondence is required.
• Must be mature, flexible, intellectually alert and able to command the respect and confidence of inmates/staff and possess a high tolerance to mental stress.
• Must be able to use computers and the software applications typically used by the facility.

Responsibilities

• Upon request, assists inmates in filing grievances through informal communication procedures.
• Maintains accurate records of inmate grievances and any corresponding action pursuant to the grievance.
• Investigates and recommends response action to management.
• Ensures full compliance with client agency procedures pertaining to inmate grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Skills

Written communication

Grievance handling

Investigation

Record keeping

Education

High school diploma

2+ years as Correctional Officer

Job description

GEO Corrections & Detentions seeks a dedicated officer to manage inmate grievances and investigations. The role requires handling grievances, documenting actions, and recommending corrective actions within established procedures.

The position emphasizes written communications, compliance with court orders, and the ability to work under mental stress while maintaining professional integrity. Strong computer skills are essential.