Infusion Scheduling Specialist

UNC Health Care; Woodridge (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Nash UNC Health Care in North Carolina is seeking a detail‑oriented Scheduling Specialist to manage infusion appointments for patients with chronic and acute conditions. You will coordinate with patients, providers, pharmacy, and clinical staff to ensure timely and safe infusion care.

Ideal candidates have at least 2 years in medical scheduling, familiarity with infusion protocols and Epic EHR, and excellent communication and multitasking skills in a fast‑paced, patient‑centered environment.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in medical scheduling, preferably in infusion, oncology, or specialty care.
• Familiarity with infusion protocols, biologics, and specialty medications.
• Proficiency in EHR systems (Epic) and scheduling software.
• Strong communication, critical thinking, and multitasking skills.

Responsibilities

• Interacts with patients, visitors, and staff using UNC Health Nash policies, HIPAA, regulatory guidelines and departmental policies.
• Coordinate and schedule infusion appointments based on treatment protocols, medication availability, and patient/provider preferences.
• Collaborate with physicians, nurses, pharmacists, and nurse navigators to ensure accurate and timely scheduling of multi-step or high-risk infusions.
• Verify insurance authorization has been approved prior to scheduling.
• Maintain up-to-date knowledge of infusion protocols, drug-specific timing requirements, and facility resources.

Skills

Medical scheduling

Communication

Multitasking

Coordination

Education

High school diploma

Tools

Epic EHR

Scheduling software

Job description

Nash UNC Health Care in North Carolina is seeking a detail‑oriented Scheduling Specialist to manage infusion appointments for patients with chronic and acute conditions. You will coordinate with patients, providers, pharmacy, and clinical staff to ensure timely and safe infusion care.

Ideal candidates have at least 2 years in medical scheduling, familiarity with infusion protocols and Epic EHR, and excellent communication and multitasking skills in a fast‑paced, patient‑centered environment.