Infusion Scheduler - Infusion Therapy

UNC Health Care; Rocky Mount (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

UNC Health Nash is seeking a detail-oriented scheduling professional to manage infusion appointments for patients with chronic and acute conditions. You will coordinate with clinicians, pharmacy, and administrative staff to ensure timely, safe infusion care and accurate documentation.

Ideal candidates have at least 2 years of medical scheduling experience, familiarity with infusion protocols, and strong communication skills in a fast-paced, patient-centered environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in medical scheduling, preferably infusion/oncology.
• Familiarity with infusion protocols, biologics, and specialty medications.
• Proficiency with EHR systems (e.g., Epic) and scheduling software.
• Strong communication, critical thinking, and multitasking skills.

Responsibilities

• Interact with patients, families, and staff in scheduling infusion appointments in accordance with policies.
• Coordinate and schedule infusion appointments based on treatment protocols and availability.
• Collaborate with physicians, nurses, pharmacists, and navigators for timely scheduling of multi-step infusions.
• Verify insurance authorization prior to scheduling.
• Document scheduling activities in the EHR and scheduling systems.
• Serve as liaison to resolve scheduling conflicts and barriers to care.

Skills

Medical scheduling

Infusion knowledge

Communication

Critical thinking

Multitasking

Education

High school diploma

Tools

Epic EHR

Scheduling software

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary:

We are seeking a highly organized, detail-oriented, and compassionate person to manage the scheduling of complex infusion therapies for patients with chronic and acute conditions. This role is critical in ensuring seamless coordination between patients, providers, pharmacy, and clinical staff to deliver timely and safe infusion care.

Responsibilities:

1. Interacts with patients, visitors, and staff using Carolina Care while complying with all UNC Health Nash policies, HIPAA, regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.
2. Coordinate and schedule infusion appointments based on treatment protocols, medication availability, and patient/provider preferences.
3. Collaborate with physicians, nurses, pharmacists, and nurse navigators to ensure accurate and timely scheduling of multi-step or high-risk infusions.
4. Verify insurance authorization has been approved prior to scheduling.
5. Maintain up-to-date knowledge of infusion protocols, drug-specific timing requirements, and facility resources.
6. Communicate clearly with patients regarding appointment logistics, preparation instructions, and follow-up care.
7. Monitor and adjust schedules to accommodate urgent add-ons, delays, or adverse reactions.
8. Document all scheduling activities in the electronic health record (EHR) and scheduling systems.
9. Serve as a liaison between clinical teams and administrative departments to resolve scheduling conflicts or barriers to care.
10. Answers incoming calls from patients who want to schedule, reschedule, or cancel appointments or have questions about treatment logistics.

Other information:

Education Requirements:

* High school diploma or equivalent required.

Licensure/Certification Requirements:

* None

Professional Experience Requirements:

* Minimum 2 years of experience in medical scheduling, preferably in infusion, oncology, or specialty care.

* Familiarity with infusion protocols, biologics, and specialty medications.

* Proficiency in EHR systems (e.g., Epic) and scheduling software.

* Strong communication, critical thinking, and multitasking skills.

* Ability to work in a fast-paced, patient-centered environment with empathy and professionalism.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Infusion Therapy

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.