Infusion Scheduler

Duly Health and Care; Lisle (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Employer provided life and disability

Tuition reimbursement $5,250 per year

Immediate 401(k) match

40 hours paid volunteer time off

DEI and Social Impact culture

Parental leave 12 weeks at 100% pay

Job summary

Duly Health and Care in Lisle, IL, is seeking an Infusion Scheduler to join our physician-led team. This full-time role supports patients at the front desk, schedules appointments, and verifies information in EPIC.

The position emphasizes excellent customer service and accurate data entry in a high-volume setting. Ideal candidates have a high school diploma or GED and at least three years of patient-facing experience.

Qualifications

• High school diploma or GED required.
• At least 3 years of patient-facing experience.
• Strong customer service and communication skills.

Responsibilities

• Check-in and greet patients and visitors.
• Schedule appointments and manage daily calendar.
• Verify patient information in the EHR and document accordingly.
• Handle high call volumes and respond to patient needs by phone.

Skills

Customer service

Phone support

Scheduling

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Infusion Scheduler# Careers## Infusion SchedulerApply: Lisle, Illinois: Full time: Posted Yesterday: JR119693If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Position Highlights:Location: Lisle, ILClinic Hours Monday through Friday 8-4:30 Benefits:* *Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.** *Employer provided life and disability insurance.** *$5,250 Tuition Reimbursement per year.** *Immediate 401(k) match.** *40 hours paid volunteer time off.** *A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.** *12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.* * Check-in/Greeting Patients/ Patient Scheduling* Acknowledges and welcomes patients and visitors.* Sets the tone for a positive experience* Check in and schedules appointments, following sleep scheduling protocol* Answers heavy call volumes to fulfill patient needs over the phone* Verifies patient information, while documenting in their Electronic Health Record (EPIC)* Performs all other duties/responsibilities as assigned* Reviewing schedule* Pre-screen patients based on departmental protocol* Monitor schedules daily, ensuring that all open slots are filled on the same day.\"* Daily monitoring of patient scheduling reports* Exam Preparation* Review the Daily Appointment Report and prepare charts as appropriate. * High school diploma or GED* Three years of patient/client-facing experience* Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.* Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.* Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.**Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.