Infusion Navigator

Minneapolis Clinic of Neurology, Ltd; Golden Valley (MN); Sur place; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, 401K

Paid time off

Résumé du poste

Minneapolis Clinic of Neurology, Ltd is seeking an Infusion Center Administrative Associate to support scheduling for infusion patients and to maintain department files. You will coordinate with nurses and physicians to ensure smooth patient flow and accurate documentation.

Your role includes day-of infusion check-in/out, scheduling follow-ups, handling lab orders, and assisting with billing questions and authorizations to support patient care.

Qualifications

• Strong knowledge of health insurance and billing; prior authorization process.
• Patient centered with excellent communication and interpersonal skills.
• Organized, able to work independently with sound judgment.
• Accurate reading/writing; strong English language skills.
• Proficiency with MS Office and electronic health records.

Responsabilités

• Schedule and prepare infusion appointments and department files.
• Request interpreter when needed and confirm infusion workflow.
• Check schedules two days prior, ensure workflow; resolve issues.
• Assist staff and physicians with questions about infusion services.
• Check-in/check-out patients on infusion day and schedule follow-ups.
• Monitor center schedule; assist with patient flow and care as time allows.
• Create and print lab orders; relay information to patients.
• Obtain authorizations for releasing information to insurers.
• Track orders; maintain inventory and supplies for infusion center.
• Maintain compliance with applicable regulatory bodies.

Connaissances

Customer service orientation

Strong communication

Organizational skills

MS Office proficiency

English proficiency

Formation

High School diploma or GED

Outils

MS Office

Electronic Health Records (EHR)

Description du poste

Description

Schedule patients for infusion appointments once patient is approved for scheduling.

• Prepare and maintain infusion appointment and other department files.
• Request interpreter on patient’s behalf, as needed.
• Review schedules two days before and confirm infusion workflow for appointment has been completed for visit. Mitigate any issues to ensure smooth patient flows.
• Serve as resource for staff and/or physicians who may have questions about MCN’s infusion services and related processes.

Day of infusion, check-in patient for infusion appointment and check-out patient following treatment.

• Schedule follow up appointments for future infusions, as needed.
• Monitor Infusion Center schedule and raise any questions/concerns to Infusion Center Manager or Infusion Nurses.
• Assist nurses with patient flow and patient care as time allows. This may include but is not limited to rooming patients or taking vitals, helping with room recovery between patients, delivering blankets, etc.
• Create and print lab orders as needed for day of infusion
• Relay information to patient per nurse’s instructions.
• Obtain appropriate authorizations for releasing information to insurance when necessary.
• Track orders to ensure completion of provider orders.
• Maintain compliance with outside regulatory bodies for infusion medications regulated through

Perform administrative and financial functions in support of Infusion Center to ensure smooth operations for patients and nurses.

• Serve as point of contact for drug suppliers. Track drug inventory with members of the Accounting Department. Order other Infusion Center supplies/inventory as directed by Infusion Center Manager. Track inventory for all satellite sites.
• Collaborate with professional staff to provide education, share information, and communicate patient needs, problems and issues.
• Work with the Infusion Center Manager and Patient Financial Services teams to help resolve issues with billing.
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.
• Manage fax requests for referring providers.
• Track ordering of medication for free drug programs.

Monitor provider schedules and perform related work as requested.

• Process ClientTell reminder call messages.
• Assist nursing staff in keeping the Infusion Center clean and orderly and stocked with supplies such as refreshments, gloves, cleaning/disinfecting supplies, ect.

Requirements

Education and Experience:

• High School graduate or GED equivalent.
• At least two years of previous medical office experience, preferably in the areas of revenue cycle or financial counseling.
• Previous experience with infusion services highly desired.

Knowledge, Skills and Abilities:

• Strong knowledge of health insurance and its impact on billing. Knowledge of prior authorization process.
• Patient centered; strong customer service orientation. Excellent communication and interpersonal skills.
• Ability to be organized, work independently, exhibit mature judgment and make sound decisions.
• Accurate and precise reading and writing skills. Strong command of the English language; good spelling/grammar.
• Knowledge of medical terminology and ICD-10/CPT coding.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel and Outlook. Proficiency with electronic health record.

Summary

For over 70 years, the Minneapolis Clinic of Neurology has remained committed to exceptional, personalized care for patients and their families. The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest serving 55,000 patients every year. Subspecialities include Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep, headache, epilepsy, and other cognitive neurological disorders. Our holistic approach to patient care includes neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.

Additional Information

• Benefit Summary Full Time 30 hours+ are eligible for medical, dental, vision, 401K and time off