Infusion Center Operations Navigator

Minneapolis Clinic Of Neurology Ltd; Golden Valley (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Minneapolis Clinic Of Neurology Ltd in Minnesota seeks an administrative professional to support the Infusion Center. You will schedule patients, check them in, coordinate with nurses, and ensure smooth patient flow.

This role includes billing assistance, prior authorizations, and coordinating interpreter services; you will keep records, prepare lab orders, and help maintain compliant operations. Strong organizational skills, discretion with patient information, and proficiency with MS Office

Qualifications

• High School diploma or GED required.
• At least 2 years in a medical office, revenue cycle or financial counseling preferred.
• Previous infusion services experience highly desired.
• Strong knowledge of health insurance and billing; prior authorization processes.
• Excellent written and spoken English; strong interpersonal skills.
• Organized, able to work independently and maintain confidentiality.
• Proficient with MS Office and EHR systems; basic ICD-10/CPT knowledge.

Responsibilities

• Schedule and check-in/check-out infusion patients; maintain appointment files.
• Request interpreter services when needed.
• Review schedules and confirm infusion workflow; mitigate issues for smooth patient flow.
• Serve as a resource for staff and physicians on infusion services and processes.
• Assist nurses with patient flow and care where feasible (rooming, vitals, turnover).
• Create and print lab orders; relay information to patients.
• Obtain authorizations for releasing information to insurance as needed; track orders.
• Maintain compliance with external regulatory bodies for infusion medications.

Skills

Insurance billing

Prior authorization

Customer service

Communication

Organization

Reading & writing

ICD-10/CPT coding

MS Office

EHR systems

Education

High School diploma or GED

2 years medical office experience

Infusion experience preferred

Tools

MS Office

EHR systems

Medical billing software

Job description

Minneapolis Clinic Of Neurology Ltd in Minnesota seeks an administrative professional to support the Infusion Center. You will schedule patients, check them in, coordinate with nurses, and ensure smooth patient flow.

This role includes billing assistance, prior authorizations, and coordinating interpreter services; you will keep records, prepare lab orders, and help maintain compliant operations. Strong organizational skills, discretion with patient information, and proficiency with MS Office