Infusion Front Office Specialist

HCA Healthcare Trident Hospital; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellbeing support

401(k) plan with match

Education support

Fertility benefits

Life insurance

Job summary

HCA Healthcare Trident Hospital in Charleston, SC is seeking an Office Specialist to support patient registration, pre-authorizations, and patient scheduling for Infusion and Radiation Therapy. The role requires interviewing patients, verifying insurance, and coordinating with physicians and departments.

You will handle EMR scheduling, gather medical history, and maintain accurate records while explaining billing policies.

Qualifications

• Associate or Bachelor’s degree in Business, Computer, or Clinical related science preferred.
• Clear and concise communication, both verbally and in writing.
• Customer orientation with ability to build trust and manage expectations.
• Strong interpersonal skills to work with staff, patients, and external parties.
• Proficiency in MS Word and basic PC applications; understand organizational policies.
• Knowledge of policies and procedures and ability to navigate systems.
• Ability to perform basic math, balance figures, and transcribe accurately.

Responsibilities

• Register patients and collect necessary account information; perform pre-authorizations for treatment.
• Schedule infusion and radiation therapy visits and coordinate between scheduling and registration.
• Verify insurance coverage by phone and obtain pre-certification/authorization.
• Obtain patient medical history prior to appointments and update EMR records.
• Explain policies regarding services, charges, insurance billing, and payments.
• Assist in other areas of the cancer center as needed and supervise students when directed.

Skills

Communication

Customer orientation

Interpersonal skills

Multi-tasking

Time management

Education

Associate or Bachelor's in Business/Computer/Clinical related science

Tools

MS Word

Job description

Do you have the career opportunities as an Office Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare Trident Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The primary responsibilities of this position will be to perform patient registration procedures, pre-authorizations for treatment and patient scheduling for Infusion . Interviews patients for all pertinent account information. Verifies insurance coverage by phone and obtain pre-certification/authorization. Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule. Pre-certifies patients . Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Coordinates patient information with physician offices and ancillary departments. Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests. Activates all pre-registered patients that have reported for services. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Explain policies regarding services, charges, insurance billing, and payment of account. Scheduling patient visits for OP infusion and Radiation Therapy and transitioning between scheduling and registration according to volume and needs of the department. Schedules patient/physician consults and daily treatment visits using department EMR, Meditec EMR and/or paper schedule. Obtains all required patient information and medical history data prior to appointment. Conducts department phone communication. Files patient records in appropriate locations. Assist in other areas of the cancer center as needed. Job may include direct supervision of students at the discretion of the area supervisor

What qualifications you will need:

• Associate or Bachelor's in Business, Computer, or Clinical related science is preferred.
• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills – must have an understanding of MS word applications and demonstrates proficiency in PC applications as required for the position.
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

Ability to multi-task and excellent time management skills

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Trident Medical Center – Facility Overview

Founded in 1975, Trident Medical Center has been serving patients and families throughout Berkeley, Charleston, and Dorchester Counties for 50 years.

As a 320+ bed Level II Trauma Center, Trident provides comprehensive healthcare services, advanced specialty care, and 24/7 emergency treatment, earning recognition as the #1 Trauma Center in the Lowcountry.

Key Highlights

• Award-winning Heart Center
• Home to the South Carolina Institute for Robotic Surgery
• Comprehensive breast health services through the Trident Breast Care Center
• Features the Joseph M. Still Burn Clinic, the region’s only outpatient burn clinic for patients of all ages
• Provides 24/7 Hospitalist and Intensivist coverage
• Healthgrades Five-Star recipient for cardiovascular care, neurosciences, critical care, and patient safety outcomes

Expanded Emergency Access

In addition to emergency departments at Trident Medical Center and Summerville Medical Center, the health system operates four freestanding emergency rooms (FSERs) offering 24/7 emergency care:

• Brighton Park Emergency (Summerville)
• Centre Pointe Emergency (North Charleston)
• James Island Emergency (Charleston)
• Moncks Corner Medical Center (Berkeley County)
• Long Point Free Standing ED coming soon!

Together, these facilities provide convenient, around-the-clock access to emergency services across the greater Charleston region.

\"Bricks and mortar do not make a hospital. People do.\" - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.