Infusion Care Coordinator | Scheduling & Patient Support

Blue Ridge Associates in Neurology; Salem (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Blue Ridge Associates in Neurology Salem, Virginia, seeks an Infusion Coordinator to manage infusion therapy services, scheduling, insurance authorization, and patient交流. The role supports clinical operations with lab draws, IV starts, and administrative tasks to ensure seamless patient care.

The ideal candidate has Medical Assistant training and 1–2 years in a clinical/outpatient setting, with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Graduate of an accredited Medical Assistant program is preferred.
• Minimum of 1 to 2 years experience in clinical or outpatient setting.
• Prior experience in infusion therapy, neurology, or specialty care is preferred.
• Familiarity with benefits, investigation, prior authorization, and patient scheduling
• Strong, verbal and written communication skills
• Ability to multitask in a fast paced environment

Responsibilities

• Infusion therapy coordination and scheduling.
• Assess patient eligibility and coordinate insurance benefits for infusion services.
• Coordinate with clinical staff to ensure proper medication procurement and administration.
• Serve as a primary point of contact for patients regarding care.
• Return patient calls, provide test results, and offer guidance on treatment logistics.
• Educate patients on medication and treatment.
• Obtain prior authorization for medications, tests, and procedures.
• Process and track referrals, including coordination with external HUBs or assistance programs.
• Perform clinical tasks such as lab draws and IV starts.
• Triage incoming messages and manage documentation in the EHR.
• Maintain accurate records and ensure timely communication with providers.
• Order and monitor medical and infusion supplies.
• Coordinate medication logistics with specialty pharmacy and vendors.
• Ensure all faxed and mailed documents are properly filled and attached to patient records.
• Maintain up-to-date resource list for hospital contacts, insurance requirements, and prior authorization protocols.
• Report to partners or designee in a prompt, efficient manner; participate in meetings and coordination efforts.

Skills

Communication skills

Multitasking

Clinic coordination

Education

Medical Assistant program

Job description

Blue Ridge Associates in Neurology Salem, Virginia, seeks an Infusion Coordinator to manage infusion therapy services, scheduling, insurance authorization, and patient交流. The role supports clinical operations with lab draws, IV starts, and administrative tasks to ensure seamless patient care.

The ideal candidate has Medical Assistant training and 1–2 years in a clinical/outpatient setting, with strong communication skills and the ability to multitask in a fast-paced environment.