LEAD PATIENT CARE CRD-INFUSION

Premier Health Partners; Centerville (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

The Lead Infusion Center Patient Care Coordinator at Premier Health Partners in the Miami Valley South Infusion Center coordinates scheduling and registrations, ensuring accurate appointments and modeling Premier Health’s values by delivering top-notch experiences for patients, families, and partners.

This role demands scheduling and billing process knowledge, accuracy in data entry, and the ability to drive process improvements while collaborating with interdepartmental teams across the

Qualifications

• 1–3 years of scheduling experience.
• Strong clinical knowledge.

Responsibilities

• Coordinate and supervise scheduling and registrations in the Infusion Centers.
• Ensure accurate and timely appointments and monitor registration data.
• Model Premier Health’s core values by providing excellent patient experiences for Infusion Center patients and families.
• Monitor policies and procedures and support process improvement initiatives.

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Independent worker

Customer relations

MS Office proficiency

Phone etiquette

Teamwork

Education

High School diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Position

Lead Patient Care CRD-Infusion

Department

MVH Infusion Admin

Shift

8AM-5:30PM/ 40 hours per week/ 80 hours per pay period/ Monday-Friday

Facility

Miami Valley South

The Lead Infusion Center Patient Care Coordinator is responsible for coordination and supervision of scheduling and registrations occurring in the Infusion Centers. The lead Infusion Center Patient Care Coordinator is responsible for scheduling accurate and timely appointments and modeling Premier Health’s core values by providing excellent, quality customer experiences for Infusion Center patients, families and partners. This position requires a detailed knowledge base in scheduling, registration, the Infusion Center department and billing practices, as well as an understanding of how these areas impact the workflow throughout the departments and organization. The Lead Infusion Center Patient Care Coordinator is responsible for monitoring and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, clearing issues in various registration and billing work queues.

The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. Involvement in departmental and interdepartmental process improvement teams will be expected

Education

Minimum Level of Education Required: High School completion/GED

Additional Requirements

Preferred educational qualifications: Associate Degree preferred

Experience

Minimum Level of Experience Required: 1-3 years of job-related experience 1 - 3 years of job-related experience

Prior job title or occupational experience: Required: One year of scheduling experience, strong clinical knowledge

Knowledge/Skills

• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to multi-task and manage multiple projects.
• Ability to work independently and as part of a team.
• Must be able to handle complex questions on the fly.
• Demonstrated proficiency in Microsoft Office products including Word and Outlook.
• Must demonstrate exceptional skills in customer relations, quality thinking, productivity, teamwork, phone etiquette, and knowledge of general hospital services.
• Must demonstrate ability to effectively determine priorities and plan staff workday without routine and constant supervision.
• Must be able to multitask between heavy phone volume, multiple computer programs, and frequent interruptions.
• Ability to work under pressure while interacting in a helpful and courteous manner.Associate degree preferred

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