Infrastructure Technician II - Salem Area

GT Independence, LLC; Salem (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

GT Independence, a family-founded national FMS provider, seeks an Infrastructure Technician II in Salem to support and expand our IT infrastructure. You will troubleshoot issues, maintain networks, and assist with cloud deployment to empower staff.

Ideal candidates have IT certifications (CompTIA A+ or Microsoft) and a degree in information technology, with basic network troubleshooting skills. Join a culture that values growth and service excellence.

Qualifications

• Degree in information technology preferred.
• CompTIA A+ or Microsoft Certification a plus.
• Basic network troubleshooting skills.

Responsibilities

• Identify root causes for end-user issues.
• Troubleshoot and repair IT hardware and software.
• Maintain infrastructure and cloud deployment.

Skills

CompTIA A+

Microsoft Certification

Network troubleshooting

Education

Degree in Information Technology

Job description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long‑term care and support services at home and in community‑based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person‑centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

The Infrastructure Technician II works within the IT team to implement and support the infrastructure solutions in Salem and other office locations. This position is relied upon to expand and improve the network, resolve issues and help GT employees each and every day.

Responsibilities

• Serve as first point of contact between end‑users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Perform routine maintenance and management of infrastructure and systems.
• Support Cloud infrastructure settings and deployment.

Qualifications

• CompTIA A+ or Microsoft Certification or equivalent experience a plus
• Degree in Information Technology preferred
• Network troubleshooting basics

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.