Systems Administrator, Lev 2 (AE26100730)

Aeitsinc; Corridor North (MD); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401K with employer contribution

Five weeks annual leave

11 Public Holidays

Education/training allowance

Life Insurance

Disability insurance

Medical plan contribution

Job summary

AEITS, a GTSC company, seeks an IT Support Specialist to provide technical support and troubleshooting for network, desktop, and system hardware and software. You may coach less-experienced professionals and apply basic diagnostic techniques to identify problems and solutions.

You will offer remote support across worldwide sites via desktop mirroring and remote access tools, and you will resolve helpdesk issues related to cloud infrastructure, ensuring timely follow-up and quality service.

Qualifications

• Experience providing hardware support.
• Experience with remote access tools.
• Certifications: CompTIA A+ CE and CompTIA Network+ CE.
• Ability to identify and diagnose IT problems.
• Ability to support cloud infrastructure users.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• May coach and provide guidance to less-experienced professionals.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

Skills

Troubleshooting

Technical support

Coaching

Education

High School or GED with 15 years experience

Bachelor's Degree with 10 years experience

Tools

Remote Desktop

Remote Assistance

Job description

AEITS, a GTSC company, seeks

Job Description

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory Requirements and Certifications

• Hardware
• Remote Assistance
• Remote Desktop
• CompTIA A+ CE
• CompTIA Network+ CE
• Privileged User

Education Requirements

• High School or GED with 15 years experience
• Bachelors Degree with 10 years experience

BENEFITS - Full-time Employees

• 401K with employer contribution. Fully vested at 1 year anniversary.
• Five (5) weeks comprehensive annual leave (25 workdays).
• Additional leave can be earned in lieu of overtime.
• 11 Paid Federal Government Holidays.
• Up to $5,000 annually for individually tailored education / training program.
• All education plans must be pre-approved by Advantage Engineering management.
• Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
• Short-term and long-term disability.
• We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
• All employees are eligible to earn generous incentives and performance bonuses.

AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at [e-mail]