Senior IT Service Desk Technician — Lead Support & Projects

GTI Fabrication; Goodyear (AZ); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & holidays

Life insurance

Disability coverage

Career advancement

Job summary

GTI Fabrication seeks a Service Desk Technician II to deliver advanced IT support for GTI employees and to mentor junior staff. You will resolve complex Tier I/II issues, coordinate with Systems Administrators, and support infrastructure projects across multiple sites.

You will manage user accounts, licensing, MFA, device lifecycle, and IT governance while maintaining high customer service and documentation standards.

Qualifications

• 4–6 years of IT support or service desk experience.

Responsibilities

• Provide advanced end-user support for Windows, Microsoft 365, VPN, printers and business apps.
• Resolve Tier I and II issues, mentor junior technicians and escalate when needed.
• Coordinate with Infrastructure and Cybersecurity for escalations.
• Maintain device lifecycle, asset records and lifecycle documentation.
• Support conference rooms, AV systems, and site IT operations.
• Participate in IT projects and documentation improvements.

Skills

Microsoft 365

Windows

Active Directory

Entra ID

IT troubleshooting

Customer service

Tools

Freshservice

Microsoft Intune

Apple Business Manager

Job description

GTI Fabrication seeks a Service Desk Technician II to deliver advanced IT support for GTI employees and to mentor junior staff. You will resolve complex Tier I/II issues, coordinate with Systems Administrators, and support infrastructure projects across multiple sites.

You will manage user accounts, licensing, MFA, device lifecycle, and IT governance while maintaining high customer service and documentation standards.