Infrastructure Technical Specialist

H-E Parts; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Infrastructure Manager/Specialist to enhance IT services and solutions. In this pivotal role, you will oversee project IT infrastructure delivery, ensuring compliance with service level agreements while driving continuous improvement. You'll collaborate with various teams to assess business demands and standardize processes, all while managing budgets effectively. This position offers the opportunity to impact the Grid Integration Business Unit significantly, making it an exciting chance for professionals passionate about IT infrastructure and project management.

Qualifications

• Proven experience in IT infrastructure and management.
• Strong leadership and stakeholder communication skills.

Responsibilities

• Lead IT delivery and manage project infrastructure for UK and Ireland.
• Collaborate with IT Managers to optimize service delivery.

Skills

Infrastructure Management

Stakeholder Communication

Leadership

Problem-Solving

Time Management

Multitasking

Education

Bachelor's Degree in IT or related field

Job description

Location: Remote - England, United Kingdom

Job ID: R0075439

Date Posted: 2025-03-06

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: Yes

Job Description:

The opportunity

Hitachi Energy is hiring an Infrastructure Manager/Specialist to work with the Business Solutions Team, Country IT SDM Managers, Infrastructure, and 3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project Sites.

You’ll also be responsible for the “End to End” Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence in line with agreed service level agreements (SLAs), all within the department’s practice competence.

Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects demand. Handle local demands, ensure security compliance, and support the wider IT organization with operations as needed.

How you’ll make an impact

• Responsible for Infrastructure Project Delivery to PGGI Business within the UK and Ireland countries. Guides and supports Project Managers in their teams to enable on-time, on-budget and quality project delivery for PGGI Projects. Is a member of the Steering Committee for all Cross-Product Group projects within their region.

• Collaborate with Country IT Managers to assess business demand for existing or new IT solutions. Ensures the optimization of internal and cross-functional processes related to IT Project Site Service delivery in relevant area of responsibility.

• Proactively drive standardization and harmonization of the Project Site Infrastructure landscape. Ensuring alignment to given IT goals, and compliance with IT Enterprise Architecture and any relevant IT Standards. Provides input for development of IT internal standards.

• Manages assigned budget effectively and delivers activities within agreed schedules and costs. Participates in the definition of costs and schedules within Infrastructure Delivery & Performance department.

• Face of Grid Integration Project Site Infrastructure in the Countries; works to increase satisfaction with IT Business Solution Teams services by assessing expectations, ensuring actions are taken to close any gaps and influencing stakeholder perceptions. Build successful relationships with Project Site leads and the Product Groups to provide status updates, resolve issues, and manage expectations.

• Provides input and can take ownership for any incident, change or project which has, or might have, a major impact on the Region, and/or on the Project Sites IT. Informs/consults relevant IT colleagues on any change or project activities which may have a major impact on the others' areas of responsibility. Directly engages vendors and/or product groups on behalf of their region with authority to take actions to limit or negate impacts of incidents. Engages with Service Integration to escalate or coordinate as and when required.

Your Background

• Proven experience within Infrastructure and within IT environment.

• Good understanding of our sector or similar to Renewable Energy industry.

• Strong Stakeholder experience and communication skills.

• Strong leadership, time management, and multitasking abilities.

• Excellent problem-solving skills with attention to detail.

• Experience in working with senior managers as well as customers.

• Willingness to travel when required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.