Infrastructure Support Specialist

Quest Diagnostics; Irving (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team in Irving, TX. This role is crucial in ensuring smooth laboratory operations by providing Tier-2 support for various IT systems, including desktop and network services. The ideal candidate will have a strong commitment to customer satisfaction and possess problem-solving skills to effectively troubleshoot and resolve issues. Join a forward-thinking company that values innovation and teamwork, where your contributions will directly impact the efficiency and effectiveness of laboratory operations.

Qualifications

• Minimum of 1 year of IT support experience required.
• Entry-level understanding of IT skills with on-the-job training.

Responsibilities

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform IMAC on all applicable systems and maintain system updates.
• Assist in inventory management and asset disposal coordination.

Skills

Problem solving

MS Office programs

Problem Management

Time Management

Organizational Skills

Verbal communication

Written communication

Customer satisfaction

Education

Associates Degree or equivalent work experience

Job description

Overview

This position is responsible for all tactical aspects of delivering IT Support to Quest's Irving, TX laboratory. This position is a key contributor within the region, supporting laboratory operations.

Responsibilities

• Support Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
• Troubleshoot and resolve all service center tickets routed to your Assignment Group.
• Perform IMAC (Install, Move, Add, Change) on all applicable systems.
• Perform maintenance, patches, and updates to all systems in a timely manner.
• Maintain up-to-date knowledge and skills related to changing technology and services provided by Field IT Support.
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLAs via standard products.
• Contribute to team and Quest-specific short, mid, and long-term goals.
• Assist in inventory management.
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals.
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit.

Qualifications

Education: Associates Degree or equivalent work experience required.

Required Work Experience: A minimum of 1 year of IT support experience.

Physical and Mental Requirements:

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances; maintain composure under pressure; adapt to change; and grasp information quickly.

Knowledge:

Entry-level understanding of skill area progressing to application of knowledge attained through education, certifications, or other related experience such as on-the-job training.

Skills:

Problem solving, MS Office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communication, strong commitment to customer and employee satisfaction, and ability to work effectively with internal and external customers.

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veterans or any other legally protected status.