Infrastructure Specialist Associate (PN 20080134)

State of Ohio; Columbus (OH); On-site; USD 45,662,000 - 76,103,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision insurance

Paid time off and 11 holidays

Education and Development Funds

Public Retirement Systems & Ohio DCP

Job summary

The State of Ohio at the Columbus Developmental Center is seeking an Infrastructure Specialist Associate to provide IT end-user support, assist with installation, maintenance, and documentation, and grow into Tier II–III capabilities within a single technology domain.

This full-time role emphasizes learning system security practices, configuring devices, and contributing to reports and problem resolution while collaborating with a team. Competitive state benefits apply.

Qualifications

• 18 months' combined work experience and/or training in any combination of a single technology domain.
• Or successful completion of IT Apprenticeship program at designated agency.
• Or completion of associate core program in computer science or information systems.

Responsibilities

• Answer questions from end users and provide technical solutions to meet business needs.
• Assist in producing reports for the center.
• Learn and assist higher-level specialists to install, configure, upgrade, and administer hardware and software in a single technology domain.
• Develop and maintain documentation.
• Provide Tier II–III customer support with training.
• Assist higher-level staff to diagnose and resolve issues.

Skills

Critical Thinking

Organizing and Planning

Priority Setting

Verbal Communication

Written Communication

Education

Associate core program in computer science or information systems

IT Apprenticeship program

Tools

Kronos

Computer Literacy

Operational and Administrative Support

Job description

Job Description - Infrastructure Specialist Associate (PN 20080134) (260006P0)

Infrastructure Specialist Associate (PN 20080134) ( 260006P0 )

Organization

Developmental Disabilities - Columbus Developmental Center

Agency Contact Name and Information : Caleb Skinner, [e-mail]

Work Location

Columbus Developmental Center 1601 West Broad Street Columbus 43222-1087

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $26.54 per hour

Schedule

Full-time

Union : OCSEA

Primary Job Skill

Information Technology

Technical Skills : Computer Literacy, Operational and Administrative Support

Professional Skills : Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written Communication

Primary Technology : Not Applicable

Job Description

What will you do?

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation.

• Offers assistance with producing various reports for the center.

• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.

• Develops and maintains documentation.

• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II – III customer support.

• Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain.

• Grants access, maintains user accounts, troubleshoots problems, and upgrades software.

• Provides input and suggestions to supervisor/management relative to scope of duties.

• Stays up-to-date regarding current and new technologies, standards, and techniques.

• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards.

• Assists in conducting performance tuning for hardware and software.

• Receives training on vendor supplied 3 rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.

• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment).

• Changes telephone system, (moves\\adds\\changes) updates speed dial, assists to pull reports.

• Supports DC payroll department with Kronos time clock hardware configuration.

• Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

18 months' combined work experience and/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

• Or successful completion of IT Apprenticeship program at designated agency.
• Or completion of associate core program in computer science or information systems.

Job Skills: Information Technology, Computer Literacy, Operational and Administrative Support, Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written Communication

Supplemental Information

Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

The final candidate selected for the position will be required to undergo a criminal background check.

The final applicant selected for this position will be required to submit to urinalysis. An applicant with a positive test result will not be offered employment.

To request a reasonable accommodation due to disability, please contact Terry Penn at [e-mail]

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.