Infrastructure Specialist

Socket.dev; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev is seeking an Intermediate Application Support professional to provide technical and project support for plant IT applications and daily IT operations. You will assist in incident management, change control, and problem resolution, aiming to minimize production loss and maximize system stability for manufacturing partners.

The role requires collaborative, self-directed individuals able to manage multiple demands, work with both bargaining and non-bargaining teams, and contribute to

Qualifications

• Bachelor's degree in Engineering / Computer Science or IT is preferred.
• Experience in a manufacturing facility is preferred.
• Project management experience is a plus.

Responsibilities

• Provide technical and project support for plant IT applications.
• Assist in incident management and problem resolution to minimize production loss.
• Implement standards and best practice solutions for a stable IT environment.
• Collaborate with Manufacturing Engineering to deploy IT systems from concept to production.

Skills

Independent work

Decision making

Project participation

Stakeholder management

Relationship building

Business discipline

Education

Bachelor's degree in Engineering / Computer Science / IT

Tools

IT manufacturing systems

Machine monitoring systems

Quality systems

Engineering systems

Job description

Intermediate Application Support provides technical and project support for plant IT applications and daily activities for the IT Complex. Assists in support of corporate IT sponsored application integration, change management, incident management and problem resolution, meeting the objectives of manufacturing while minimizing lost production due to IT related issues.

The functions and associated responsibilities of this position impact Manufacturing and IT at the plant on a daily basis.?By executing and implementing existing standards and best practice solutions, the application support technician for the Complex aiding in a stable and robust environment for our manufacturing business partners.

Skills / Behaviors:

• Must be self-directed and work independently
• Ability to make tough calls working with bargaining and non-bargaining personnel
• Ability to contribute to large complex projects
• Ensure freedom of information with all levels of employees and management
• Balance multiple demands from business partners and IT senior management
• Exhibit strong business discipline and acumen
• Build effective relationships across all levels of employees and management

Skills / Competencies:

• Knowledge of IT manufacturing system applications and plant support
• Knowledge of machine monitoring, performance and quality systems, component tracking, common plant and office network environments, engineering systems and identification systems
• Experience working with Manufacturing Engineering to launch and integrate IT systems from concept to the production environment while following appropriate change management procedures.

Experience / Education:

• Bachelor's degree in Engineering /Computer Science or Information Technology (IT) related field is preferred.
• Experience in a manufacturing facility is preferred
• Project Management experience is a plus