Infrastructure Services Lead — Client Tech Strategy

Akkodis; Louisville (KY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

Akkodis is seeking an experienced Infrastructure Services Lead to serve as the primary advisor and technical leader for a dedicated client environment. This role blends infrastructure expertise, strategic planning, client consulting, project leadership, and team mentorship.

As a trusted technology partner, you will work closely with client stakeholders, guide infrastructure decisions, oversee operational performance, and lead initiatives that improve security, reliability, and business

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related discipline.
• 5+ years in infrastructure administration, systems engineering, technical consulting, managed services, or technology leadership roles.
• Mentoring, coaching, or leadership training experience.
• Excellent communication, organizational, and customer service skills.
• Ability to manage competing priorities and deliver results in a client-focused environment.

Responsibilities

• Act as the principal technology advisor for assigned client accounts.
• Align technology roadmaps and infrastructure strategies with business goals.
• Build trusted relationships with executives, managers, and end users.
• Evaluate emerging technologies and recommend solutions to improve performance and security.
• Translate technical concepts into practical business recommendations.
• Oversee and optimize client environments, including servers, networks, cloud platforms, and endpoints.
• Lead the design, implementation, and enhancement of infrastructure solutions.
• Serve as the escalation resource for complex technical issues and advanced troubleshooting.
• Provide subject matter expertise for architecture, systems administration, and issue resolution.
• Recommend and implement upgrades, modernization efforts, and infrastructure improvements.
• Ensure technology solutions follow established standards, best practices, and client commitments.

Skills

Communication

Organizational skills

Customer service

Leadership/mentoring

Prioritization

Education

Bachelor’s degree in information technology or Computer Science

Job description

Akkodis is seeking an experienced Infrastructure Services Lead to serve as the primary advisor and technical leader for a dedicated client environment. This role blends infrastructure expertise, strategic planning, client consulting, project leadership, and team mentorship.

As a trusted technology partner, you will work closely with client stakeholders, guide infrastructure decisions, oversee operational performance, and lead initiatives that improve security, reliability, and business