Enterprise Infrastructure Delivery & Client Growth Leader

Next Level Business Services Inc.

New Jersey

On-site

USD 120,000 - 190,000

Full time

4 days ago

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Job summary

Next Level Business Services Inc. seeks an experienced Infrastructure Client Engagement Leader / Account Delivery Manager to own end-to-end infrastructure service delivery for a strategic enterprise account in the United States.

The role requires leading production support, middleware operations, automation, and strong P&L ownership. The candidate will engage with senior leadership, manage SLAs and KPIs, drive business development, and collaborate with Cloud, DevOps, Cybersecurity, and other

Qualifications

Proven experience in Infrastructure Account Delivery or Service Delivery Management.
Strong experience in IT Infrastructure Operations and Production Support.
Experience managing enterprise infrastructure teams and accounts.
Demonstrated experience with P&L, budgeting, forecasting, revenue, margins or financial ownership.
Strong stakeholder and relationship management skills.
Experience driving account growth and revenue expansion.
Strong understanding of middleware technologies and enterprise integration.
Experience with automation and operational efficiency initiatives.
Knowledge of IT service management, SLA/KPI management, incident, problem and change management.
Excellent analytical, problem-solving, communication and leadership skills.
Ability to communicate effectively with technical teams, business stakeholders, and senior executives.

Responsibilities

Own end-to-end infrastructure account delivery and ensure service commitments are met.
Lead infrastructure production support and operations teams.
Oversee middleware operations and enterprise integration.
Drive automation initiatives to improve operational efficiency.
Monitor and manage SLAs, KPIs, service performance and operational metrics.
Manage P&L, budgets, forecasting, resource utilization and financial performance.
Drive account growth, revenue expansion and business development opportunities.
Build and maintain strong relationships with stakeholders and senior leadership.
Conduct regular service reviews, governance meetings and performance reporting.
Identify operational gaps and implement continuous improvement initiatives.
Ensure compliance with ITIL, ITSM, security, compliance and industry best practices.
Collaborate with Cloud, DevOps, Application, Cybersecurity, Network, Database and other teams.
Support infrastructure transformation, modernization, migration and optimization initiatives.
Lead, mentor and develop infrastructure and delivery teams.
Manage escalations, root-cause analysis and corrective actions.
Identify opportunities for additional services and account expansion.
Manage staffing, capacity planning, resource allocation and team performance.