Infrastructure Operations Manager

Nextech; Memphis (TN); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work options

Health & dental benefits

Job summary

gobravvo is seeking an Infrastructure Operations Manager to lead enterprise computing, storage, backup, DR, and cloud infrastructure across data centers and distributed environments. You will shape strategy, set architecture standards, and drive modernization while ensuring high availability and security.

You will manage geographically distributed teams, collaborate with internal stakeholders and MSPs, and own budgets, cost control, and procurement.

Qualifications

• Bachelor's degree in computer science, engineering, or IT-related field.
• 10-15+ years of IT experience with infrastructure leadership.
• Proven track record in enterprise-scale operations, uptime, and disaster recovery.
• Experience overseeing staff, vendors, and MSPs.
• Cloud proficiency across AWS, Azure, and/or GCP.

Responsibilities

• Lead enterprise computing, storage, backup, DR, and cloud services.
• Develop and execute infrastructure strategy and roadmaps.
• Monitor service stability with SLAs, incident and change management.
• Direct staff and MSPs in daily operations and projects.
• Oversee budgets, cost analysis, and vendor performance.
• Recruit, develop, and retain technical teams.

Skills

Leadership

Cloud platforms

ITIL

Budgeting

Disaster recovery

Vendor management

Staff development

Strategic planning

Education

Bachelor's degree in CS/IT

Tools

AWS

Azure

GCP

VMware

Job description

The Infrastructure Operations Manager plays a critical leadership role in overseeing enterprise infrastructure services, ensuring reliable delivery of computing, storage, and cloud-based solutions across data centers and manufacturing environments. This position is responsible for driving infrastructure strategy, operational excellence, disaster recovery, and financial oversight, while developing and managing geographically distributed technical teams. As an Infrastructure Operations Manager, you will work closely with both internal staff and managed service providers to maintain optimal availability, security, performance, and cost-effectiveness for all enterprise infrastructure components. Your expertise will support business-critical applications and drive ongoing modernization to meet evolving organizational needs.

Infrastructure Operations Manager - Summary

• Lead and manage enterprise computing, storage, backup, disaster recovery, and cloud infrastructure services.
• Develop and execute infrastructure strategy, setting architecture standards and capacity plans aligned with business priorities.
• Ensure operational resilience and high availability for critical systems through robust monitoring, incident management, and disaster recovery planning.
• Direct technical staff and service providers in support of daily operations and long-term infrastructure projects.
• Drive efficiency initiatives through automation, standardization, virtualization, and asset management.
• Own infrastructure budgets, resource planning, and cost-benefit analysis to optimize technology investments.

Duties & Responsibilities

• Oversee delivery and support of enterprise computing, storage, backup, disaster recovery, and cloud infrastructure services.
• Establish and maintain infrastructure strategy, architecture standards, and technology roadmaps.
• Monitor service stability using service-level objectives, incident and problem management, and change control processes.
• Document, test, and maintain disaster recovery plans to safeguard business-critical systems and applications.
• Manage selection, deployment, patching, and maintenance of hardware and software across multiple operating systems, including Windows, Unix/Linux, and enterprise server platforms.
• Enhance operational efficiency via automation, virtualization, and configuration management best practices.
• Direct infrastructure budgets, resource allocation, expense reconciliation, and financial analysis for technology services and licensing.
• Oversee vendor and managed service provider performance, including service agreements, scorecards, and improvement plans.
• Lead recruitment, development, and retention of technical teams, ensuring continuous learning and workforce planning.
• Collaborate with business leaders, application teams, and project managers to support organizational changes, including acquisitions and divestitures.
• Promote a customer-focused operating model, providing 24x7 service support as needed.

Salary & Benefits

• Competitive salary commensurate with experience and industry standards.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional growth and leadership development.
• Potential for remote work and flexible arrangements.

Qualifications & Requirements

• Bachelor's degree required; degree in computer science, engineering, or IT-related field preferred.
• 10-15+ years of information technology experience in application and systems administration, with strong infrastructure leadership background.
• Proven track record managing enterprise-scale infrastructure operations, including uptime, disaster recovery, and business continuity.
• Experience overseeing technical staff, vendors, and managed service providers with a focus on team development.
• Proficiency with cloud platforms such as AWS, Azure, and/or GCP, including infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) solutions.
• Solid understanding of Windows, Unix, and Linux OS, enterprise server hardware (x86/x64, Itanium, SPARC), SAN storage, and backup/disaster recovery technologies.
• Strong financial management skills, including infrastructure budgeting and cost-benefit analysis.
• Familiarity with ITIL framework for availability, capacity, performance, incident and problem management, change control, and monitoring.
• Excellent interpersonal, negotiation, and communication skills; able to convey complex technical concepts to diverse stakeholders.
• Experience working within global, multi-business organizations and managing distributed teams.

Ideal Candidate Snapshot

• Seasoned infrastructure leader with hands-on experience in enterprise computing and cloud environments.
• Strategic thinker with strong operational execution and financial acumen.
• Demonstrated ability to lead technical teams and vendors in complex, distributed environments.
• Effective communicator adept at building relationships with business and technical stakeholders.
• Proactive, resilient, and committed to driving continuous improvement and modernization initiatives.

Other Relevant Information

• This Infrastructure Operations Manager position may require occasional travel to collaborate with distributed teams and support business operations.
• Working in Memphis, TN, or remotely, offers access to a diverse and dynamic business environment that supports innovation and growth.
• The company is committed to fostering an inclusive, equitable workplace and encourages candidates from all backgrounds to apply.
• Confidential consideration is guaranteed for all applicants.