IT Infrastructure Manager

Alex-Lee-; Hickory (NC); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Alex Lee is seeking an IT Infrastructure Manager to lead a high-performing team responsible for cloud infrastructure, servers, data storage, and backup/recovery systems. You will optimize compute, cloud, and storage environments, drive security initiatives, and ensure cost-effective, future-proof infrastructure.

The role emphasizes collaboration with cross-functional teams, vendor management, and ongoing alignment with business goals. Strong leadership and strategic planning are essential.

Formación

• Bachelor's degree or equivalent IT experience.
• 10+ years of IT infrastructure leadership, including server/cloud/storage teams.
• Expertise in Azure, virtualization, Windows/Linux servers, enterprise storage, and backup/recovery.

Responsabilidades

• Develop and execute strategies for optimizing cloud, server, storage, and backup environment for scalability, security, and cost-efficiency.
• Own Azure cloud and on-premises infrastructure design, build, and lifecycle management, including capacity planning and cost management.
• Oversee data storage and backup systems; ensure protection, recoverability, and retention per compliance.
• Test and implement disaster recovery and business continuity plans.
• Contribute to IT security governance; ensure patching, hardening, and vulnerability remediation.
• Lead regular meetings with IT Directors/Managers to align infrastructure with initiatives.
• Collaborate with Network Manager to ensure cohesive cloud and network designs.
• Anticipate infrastructure needs due to growth and changes; propose design adjustments.
• Mentor and grow the infrastructure team; identify training needs.
• Develop and maintain infrastructure standards documentation.
• Engage third-party resources and vet vendors/partners; present recommendations to Director with costs.
• Maintain project plans per IT project management standards; report status to senior management.
• Participate in ITSM standards committee; coordinate with Service Desk for service quality.
• Participate in Change Advisory Board; communicate infra activities and identify impacts.

Conocimientos

Leadership

Strategic planning

Communication

Customer service orientation

Vendor management

Educación

Bachelor's Degree in IT/related field

Herramientas

Microsoft Azure

VMware

Windows Server

Linux Server

Backup/Recovery

ITIL

Descripción del empleo

Overview

The IT Infrastructure Manager is responsible for leading a high-performing team of IT professionals in charge of cloud infrastructure, physical and virtual servers, data storage, and backup and recovery systems. Key responsibilities include developing and executing strategies for optimizing the compute, cloud, and storage environment, collaborating with cross-functional teams, overseeing the maintenance and performance of all server and storage components, managing vendor relationships, driving initiatives to enhance cybersecurity, and staying current with industry trends. The IT Infrastructure Manager must provide infrastructure that is robust, secure, cost-effective, and future-proofed.

Responsibilities

• 1) Develop and execute strategies for optimizing the cloud, server, storage, and backup environment to meet business goals, including scalability, security, and cost-effectiveness.
• 2) Owns the design, build, and lifecycle management of the Azure cloud environment and on-premises virtual and physical server infrastructure, including capacity planning and cloud cost management.
• 3) Oversees enterprise data storage and backup systems, ensuring data is protected, recoverable, and retained in accordance with business and compliance requirements.
• 4) Develops, implements, and regularly tests disaster recovery and business continuity plans for all systems and data.
• 5) Serves as a member of the IT security council and ensures server, cloud, and storage design and implementation comply with all security requirements, including patching, hardening, and vulnerability remediation.
• 6) Regularly conducts and participates in meetings with Directors and Managers within the IT organization to ensure that infrastructure designs and capabilities will support active and future initiatives.
• 7) Partners closely with the Network Manager to ensure cloud, data centre, and network designs are aligned and integrated.
• 8) Responds with the appropriate sense of urgency to changes in infrastructure needs. Understands the priorities of all active and pending projects and plans infrastructure changes accordingly.
• 9) Anticipates changes in infrastructure needs due to organisational growth or organisational changes, develops design changes, and prepares recommendations based on the anticipated changes.
• 10) Manages and grows a team of infrastructure engineers, providing coaching and mentoring, and identifies and recommends training for team members.
• 11) Develops and maintains documentation on standards for the infrastructure team.
• 12) Engages 3rd party resources when necessary to support projects / initiatives. Responsible for vetting potential vendors / partners and presenting the Director with vendor recommendations (including costs).
• 13) Develops and maintains project plans following IT project management standards for all work / tasks completed by the infrastructure team, and consistently communicates project status as well as problems / issues to Senior IT management and all impacted teams.
• 14) Serves as a member of the ITSM standards committee. Works closely with the Service Desk to ensure superior service and communication throughout both IT and the business organisations.
• 15) Serves as a member of the Change Advisory Board. Responsible for communicating all infrastructure activities as well as identifying potential conflicts and/or impact to operations.

Qualifications

• Bachelor's Degree or equivalent work experience in IT field.
• A minimum of 10 years of experience in IT infrastructure, including leadership of server, cloud, or storage teams.
• Expertise in cloud computing (Microsoft Azure preferred), virtualization, Windows/Linux server environments, enterprise storage, and backup/recovery technologies.
• Strong knowledge of cybersecurity best practices.
• Excellent communication skills, both verbal and written.
• Superior customer service orientation.
• Robust decision making and problem‑solving skills.
• Relevant certifications (e.g., Microsoft Azure, VMware, ITIL) are a plus.