Infrastructure Manager: Lead Hybrid IT & Global Team

Sikich Investment Banking; United States; Vor Ort; USD 105.000 - 184.000; Vollzeit

Benefits dieser Stelle

Flexible Time Off (FTO) policy

Health, dental, vision insurance

Wellness program

Zusammenfassung

Sikich seeks an Infrastructure Manager to lead the team responsible for on-premises and hybrid infrastructure across US offices and offshore. The role ensures stable, well‑documented systems and supports growth through IT projects prioritized by leadership.

The position involves hands-on work, mentoring a distributed team, and acting as a technical escalation point. Strong collaboration and communication are essential.

Qualifikationen

• Bachelor’s degree in computer science or a related field, or 7+ years of hands-on network experience.
• 3+ years of people management experience, with a genuine interest in coaching and developing a small team.
• Hands-on experience with enterprise network technologies, including TCP/IP, DNS, DHCP, VLANs, routing, firewalls, switching, wireless, VPN and SSL.
• Working knowledge of virtualization (HyperV), backup, monitoring tools, Exchange Online, and cloud networking.
• Experience with PowerShell and automation tools for system management.
• Willingness and ability to take a hands-on approach to problem-solving and tasks.
• Experience leading a remote or offshore team, or working across time zones.
• Strong analytical, problem-solving and decision-making skills.
• Comfort with hands-on physical infrastructure work, including racking, cabling, and equipment installation.
• Collaborative approach, including the ability to build credibility with an established team and work closely with peer managers.
• Excellent communication skills with technical and non-technical colleagues.
• Ability to work Central or Eastern time zone business hours, and willingness to travel as needed.

Aufgaben

• Prioritize and oversee the team’s daily tasks, tickets and projects to ensure timely and efficient workflow.
• Serve as a technical escalation point and reviewer, guiding the team through project plans and complex technical issues.
• Manage a distributed onshore and offshore team by mentoring and training, delegating tasks, conducting performance reviews, and hiring as needed.
• Prioritize network stability, performance and uptime, ensuring all infrastructure is current, follows best practices and is thoroughly documented.
• Manage the ticket queue, including tickets escalated from tier one and the shared Tier 2 support pool, ensuring they are handled timely and correctly and seen through to resolution.
• Oversee design review and implementation of new infrastructure and support tools.
• Own the on‑premises side of hybrid connectivity, including VPN, edge firewalls and the servers that support directory sync.
• Assist with telecom vendor and contract management and asset procurement.
• Monitor alerts on and off business hours to ensure critical items are addressed immediately.
• Perform hands‑on physical infrastructure work when project scale requires it, including equipment setup, rack and cabling work, and switch installation and patching.
• Participate in acquisition integrations, projects and security initiatives, working directly with other IT teams and external stakeholders.
• Perform other duties as needed to keep the business running smoothly.

Kenntnisse

TCP/IP

DNS

DHCP

VLANs

Routing

Firewalls

Switching

Wireless

VPN

SSL

Central/Eastern Time

Ausbildung

Bachelor’s degree in computer science or related field

Tools

Hyper-V

Backup tools

Monitoring tools

Exchange Online

Cloud networking

PowerShell

Jobbeschreibung

Sikich seeks an Infrastructure Manager to lead the team responsible for on-premises and hybrid infrastructure across US offices and offshore. The role ensures stable, well‑documented systems and supports growth through IT projects prioritized by leadership.

The position involves hands-on work, mentoring a distributed team, and acting as a technical escalation point. Strong collaboration and communication are essential.