Infrastructure Manager

Kinsale Management, Inc; Richmond (VA); Vor Ort; USD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Benefits (health, dental, vision)

PTO & holidays

Career growth

401(k) retirement match

Educational reimbursement

Zusammenfassung

Kinsale Insurance in Richmond, VA is seeking an Infrastructure Manager to lead the Desktop Support team and own Tier 1 and 2 end-user support across business units. You will ensure reliability, security, and continuous improvement while mentoring your team and partnering with IT and business stakeholders.

You will manage end-user lifecycle services, drive incident resolution, and deliver infrastructure projects with automation, documentation, and measurable metrics such as SLAs and uptime.

Qualifikationen

• Bachelor's degree in Computer Science, Information Systems, Technology, or a related field.
• Experience in a technical infrastructure role (network engineering, systems administration, or help desk/end-user support).
• Experience leading, mentoring, or supervising technical staff.
• Working knowledge of ITIL-based practices (incident, problem, change management).
• Strong communication skills to explain technical topics to non-technical audiences.
• Analytical, collaborative, customer-focused mindset with ability to manage multiple priorities.
• Ability to lift up to 30 lbs., route cables, and position equipment in office environments.

Aufgaben

• Lead, coach, and develop a team of Desktop Specialists through hiring, onboarding, goal setting, performance reviews, and career development.
• Own Tier 1 and Tier 2 support across all business units, managing escalation paths, service levels, and customer satisfaction.
• Manage endpoint and user lifecycle services, including access and PC equipment for new hires, transfers, and terminations.
• Serve as the escalation point for complex incidents, driving root cause analysis and lasting resolution.
• Facilitate changes through a defined change management process and deliver infrastructure projects, including upgrades, migrations, and rollouts, from planning through post-deployment validation.
• Drive efficiency and innovation through automation, standardization, and clear operational procedures and documentation.
• Monitor key metrics such as SLAs, ticket volume, uptime, and customer satisfaction, and report on performance to leadership.
• Collaborate with Information Security and technical teams on compliance, audit, and disaster recovery, while managing vendor relationships, budgeting, capacity planning, and technology roadmaps.

Kenntnisse

Leadership

ITIL

Communication

Analytical mindset

Customer-focused

Ausbildung

Bachelor's degree in Computer Science, Information Systems, Technology, or a related field

Jobbeschreibung

Corporate Office
Kinsale Insurance
2025 Staples Mill Rd
Richmond, VA 23230, USA

Description

Are you a hands-on technology leader who loves developing people and delivering great service? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We're known for our high-quality, high-touch approach and innovative, personalized solutions that help clients manage complex risks. We bring that same standard of excellence to how we support our own people and technology.

About the Role

As an Infrastructure Manager, you'll lead our Desktop Support team and own Tier 1 and Tier 2 technology support for every business unit. You'll be responsible for the reliability, security, and continuous improvement of end-user services while developing and mentoring your team. This role reports to the Senior Infrastructure Manager overseeing Microsoft Cloud and on-premises infrastructure and services. You'll partner closely with business stakeholders and fellow IT teams in a highly collaborative, supportive environment that values curious, tenacious, and adaptable people.

What You'll Do

• Lead, coach, and develop a team of Desktop Specialists through hiring, onboarding, goal setting, performance reviews, and career development.
• Own Tier 1 and Tier 2 support across all business units, managing escalation paths, service levels, and customer satisfaction.
• Manage endpoint and user lifecycle services, including access and PC equipment for new hires, transfers, and terminations.
• Serve as the escalation point for complex incidents, driving root cause analysis and lasting resolution.
• Facilitate changes through a defined change management process and deliver infrastructure projects, including upgrades, migrations, and rollouts, from planning through post-deployment validation.
• Drive efficiency and innovation through automation, standardization, and clear operational procedures and documentation.
• Monitor key metrics such as SLAs, ticket volume, uptime, and customer satisfaction, and report on performance to leadership.
• Collaborate with Information Security and technical teams on compliance, audit, and disaster recovery, while managing vendor relationships, budgeting, capacity planning, and technology roadmaps.

Additional infrastructure responsibilities may be assigned based on your experience and business needs. Candidates with network infrastructure experience (LAN/WAN, firewalls, switching, wireless) may take on network management.

What You Bring

• Bachelor's degree in Computer Science, Information Systems, Technology, or a related field preferred.
• Prior experience in a technical infrastructure role, such as network engineering, systems administration, or help desk/end-user support.
• Experience leading, mentoring, or supervising technical staff.
• Working knowledge of ITIL-based practices, including incident, problem, and change management.
• Strong communication skills, with the ability to explain technical topics to non-technical audiences.
• An analytical, collaborative, customer-focused mindset, with the flexibility to manage multiple priorities as needs change.
• Ability to lift up to 30 lbs., route cables, and position equipment in office environments.

Why You'll Love Working at Kinsale

• Competitive Pay & Bonus Opportunities - Rewarding performance and initiative.
• Comprehensive Benefits - Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
• Work-Life Balance - Generous paid time off including 22 days of PTO and 10 paid company holidays.
• Career Growth - Clear promotion paths, mentorship, and ongoing professional development.
• Retirement & Security - Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
• Continuous Learning - Annual $3,000 reimbursement for educational training and certifications.

Integrity & Responsibility

Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.

Salary Range

$120,000 - $140,000

This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.