Product Owner

Kinsale Management, Inc; Richmond (VA); On-site; USD 98,000 - 118,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Comprehensive benefits (health, dental

PTO and holidays

Career growth & mentorship

401(k) with company match

Educational reimbursement

Job summary

Kinsale Insurance, based in Richmond, VA, is seeking a Product Owner to bridge our technical teams with business stakeholders and ensure smooth operation of critical applications. You’ll triage issues, support maintenance, and contribute to upgrades and security remediations in an agile setting.

In this role you’ll translate complex concepts for non-technical audiences, drive collaboration across teams, and help deliver high-impact improvements that keep client experiences strong.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years supporting custom applications in client-facing roles.
• Ability to write and execute SQL queries.
• Technical depth to participate in debugging and system analysis.
• Familiarity with Agile methodologies and monitoring tools.
• Experience with generative AI tools is a plus.

Responsibilities

• Serve as a primary point of contact for business stakeholders on application issues, communicating impact, status, and resolution plans clearly.
• Triage, investigate, and resolve incidents and defects to minimize disruption and deliver a positive client experience.
• Translate complex technical issues into plain language for non-technical audiences, facilitating collaboration.
• Support rollout of new products and product enhancements using configuration utilities and SQL scripts.
• Support proactive application maintenance, including health checks and performance tuning, with business impact in mind.
• Coordinate application upgrades and security remediations with technical teams and stakeholders to minimize disruption.
• Contribute to continuous improvement initiatives that enhance stability, performance, and maintainability.
• Participate in backlog refinement and sprint planning, and track/report support metrics with insights.
• Maintain strong client relationships and ensure high-quality support.

Skills

Incident management

SQL queries

Software debugging

Agile methodologies

Communication skills

Client relationship building

Education

Bachelor’s degree in IT or related field

Relevant certifications

Equivalent work experience

Tools

SQL scripting

Monitoring tools

Configuration utilities

Job description

Corporate Office
Kinsale Insurance
2025 Staples Mill Rd
Richmond, VA 23230, USA

Description

Are you a problem-solver who loves building strong client relationships and keeping great applications running smoothly? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We’re known for our high-quality, high-touch approach and innovative, personalized solutions that help clients manage complex risks. We bring that same standard of excellence to the technology our business teams rely on every day.

About the Role

As a Product Owner, you’ll be the bridge between our technical teams and our business stakeholders, helping ensure our applications run smoothly and our business partners get exceptional support. You’ll triage and resolve complex application issues, serve as a trusted point of contact, and go beyond reactive support. You’ll help plan maintenance, support upgrades, address security vulnerabilities, and contribute to initiatives that improve overall application health. You’ll work in a collaborative, Agile environment where your focus on business impact and client satisfaction makes a difference from day one.

What You’ll Do

• Serve as a primary point of contact for business stakeholders on custom and third-party application issues, communicating impact, status, and resolution plans clearly and promptly.
• Triage, investigate, and resolve application incidents and defects to minimize business disruption and deliver a positive client experience.
• Translate complex technical issues into plain language for non-technical audiences, facilitating collaboration among business stakeholders, leadership, and development teams.
• Support the rollout of new products and product enhancements using configuration utilities and SQL scripts.
• Support proactive application maintenance, including health checks and performance tuning, with business impact in mind.
• Coordinate application upgrades and security remediations with technical teams and business stakeholders to ensure minimal disruption.
• Contribute to continuous improvement initiatives that enhance the stability, performance, and maintainability of our applications.
• Participate in backlog refinement and sprint planning, and track and report support metrics with insights and recommendations for your team.

What You Bring

• Bachelor’s degree in Information Technology or a related field, relevant certifications, or equivalent work experience.
• 3+ years of experience supporting custom applications in a client-facing role, with working knowledge of incident, problem, and change management.
• Ability to write and execute SQL queries, with experience in relational databases.
• Background in software development principles with enough technical depth to participate in debugging and system analysis.
• Strong critical thinking, communication, and interpersonal skills, with the ability to build trust with both technical teams and business stakeholders.
• Familiarity with Agile methodologies (Scrum, Kanban) and with monitoring tools used to assess application health and performance.
• Strong organizational skills and the ability to anticipate challenges and manage multiple priorities in a fast-paced environment.
• Experience with generative AI tools to enhance productivity and decision-making is a plus.

Why You’ll Love Working at Kinsale

• Competitive Pay & Bonus Opportunities – Rewarding performance and initiative.
• Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
• Work-Life Balance – Generous paid time off, including 22 days of PTO and 10 paid company holidays.
• Career Growth – Clear promotion paths, mentorship, and ongoing professional development.
• Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
• Continuous Learning – Annual $3,000 reimbursement for educational training and certifications.

Integrity & Responsibility

Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.

Salary Range

$98,000 - $118,000

This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.