Infrastructure Engineer Staff - Netcool (NOI) SME

AEP Service Corporation; United States; On-site; USD 116,000 - 151,000; Full time

Job summary

American Electric Power seeks a Senior Enterprise Monitoring & Event Management Engineer to design, administer, and support NOI, ServiceNow EM, and observability solutions across Linux, databases, cloud, and business-critical systems. You will drive automation, incident response improvements, and platform modernization while contributing to enterprise monitoring strategy.

You will collaborate with project managers, architects, solution engineers, technicians, and analysts to deliver reliable

Qualifications

• Bachelor's degree in IT, CS, engineering or related field.
• 5+ years administering enterprise monitoring, event management, observability.
• Experience with APIs, SNMP, Syslog, and integrations.

Responsibilities

• Design, develop, and maintain enterprise event management and correlation solutions.
• Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and workflows.
• Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.
• Design enterprise event reduction and noise suppression strategies.
• Identify opportunities to automate operational monitoring processes.
• Platform Administration & Support for NOI production and non-production environments.
• Monitoring Architecture across servers, databases, network devices, cloud platforms, applications.
• ServiceNow integration for automated incident creation, enrichment, routing, and ticket lifecycle.
• Automation & Continuous Improvement with runbooks and orchestration.
• Production Operations Support and on-call rotation participation.

Skills

Linux administration

Scripting

APIs

Enterprise monitoring

Event management

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering

Tools

IBM Netcool NOI

ServiceNow

Dynatrace

Splunk

Oracle

SQL Server

PostgreSQL

MySQL

MongoDB

Kubernetes

Docker

AWS

Azure

Job description

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

The Senior Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of AEP's enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, ServiceNow Event Management, and enterprise observability solutions. The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives. The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.

What you’ll do

Essential Job Functions & Tasks

Required Technical Skills

• Monitoring & Event Management Platforms IBM Netcool Operations Insight (NOI) IBM Netcool OMNIbus ServiceNow Event Management (EM) Dynatrace Splunk SolarWinds OpenNMS Enterprise monitoring and observability solutions
• Operating Systems Linux Administration (RHEL preferred) Unix/Linux troubleshooting Process and service management Performance tuning and diagnostics Linux interprocess communication (IPC)
• Programming & Scripting Python Shell Scripting Perl JavaScript SQL JSON XML/XSLT Integration Technologies REST APIs SOAP APIs Webhooks SNMP Syslog SMTP Kafka Message bus technologies
• Databases Oracle SQL Server PostgreSQL MySQL MongoDB Cloud & Infrastructure AWS monitoring integrations Azure monitoring integrations Kubernetes Docker Virtualization technologies (VMware)
• Automation Technologies Ansible NOI Runbooks ServiceNow Flows Event-driven automation Custom workflow development Analytics & AI AIOps platforms Event correlation Root cause analysis Anomaly detection Log analytics Predictive alerting Machine learning-enabled monitoring

Preferred Skills Utility industry monitoring experience SOX-regulated application support ITIL framework knowledge ServiceNow ITOM CMDB integrations Event Management architecture Infrastructure monitoring design Enterprise observability practices Network monitoring and management systems

Roles & Responsibilities

Event Management Engineering Design, develop, and maintain enterprise event management and correlation solutions. Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows. Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics. Design enterprise event reduction and noise suppression strategies. Identify opportunities to automate operational monitoring processes.

Platform Administration & Support Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments. Maintain platform health, availability, performance, and resiliency. Perform platform upgrades, patching, capacity planning, and lifecycle management. Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components. Provide Level 3 support for enterprise monitoring and event management solutions.

Monitoring Architecture Design monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services. Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems. Partner with application teams to create meaningful actionable alerts and reduce alert fatigue. Improve service visibility and operational readiness across enterprise environments.

ServiceNow Integration Design and support integrations between monitoring platforms and ServiceNow. Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management. Support Event Management and AIOps initiatives within ServiceNow. Integrate monitoring tools with CMDB and service mapping solutions.

Integration Engineering Develop and support integrations using REST, SOAP, SNMP, Syslog, webhooks, messaging technologies, and custom APIs. Integrate monitoring platforms with infrastructure, application, database, and cloud environments. Support enterprise onboarding activities for new monitoring sources and technologies.

Automation & Continuous Improvement Develop event-driven automation and remediation workflows. Create self-healing and closed-loop operational automation capabilities. Implement monitoring automation using scripts, workflows, runbooks, and orchestration platforms. Drive monitoring modernization initiatives and platform improvements.

Production Operations Support Participate in on-call rotation and critical incident response activities. Support enterprise monitoring platforms that provide critical operational visibility to IT and business stakeholders. Analyze monitoring failures and implement corrective actions. Serve as a technical escalation point for monitoring and integration-related incidents.

Governance, Risk & Compliance Support monitoring solutions that are subject to SOX, audit, and compliance requirements. Maintain documentation, runbooks, operational procedures, and technical standards. Participate in audit activities and evidence collection when required. Ensure monitoring solutions align with cybersecurity and operational standards.

Leadership & Soft Skills

Strong customer service and stakeholder management skills Exceptional troubleshooting and analytical abilities Ability to communicate effectively with technical and non-technical audiences Ability to prioritize multiple projects and operational demands Self-directed and highly accountable Strong collaboration skills across infrastructure, security, cloud, and application teams Ability to lead technical initiatives and mentor junior engineers Strategic mindset with the ability to align monitoring capabilities with business outcomes

Minimum Qualifications

Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field. 5+ years administering enterprise monitoring, event management, observability, or infrastructure management platforms. Experience with IBM Netcool/NOI, ServiceNow Event Management, Dynatrace, Splunk, or equivalent enterprise monitoring solutions. Strong Linux administration and troubleshooting skills. Strong experience with scripting and automation. Experience with enterprise incident management processes. Experience integrating enterprise applications using APIs, SNMP, Syslog, or messaging technologies.

What We're Looking For

Education requirements are listed below: Bachelor's degree in computer science, engineering, or related technical field is required. Work Experience requirement listed below: 10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-009 Compensation Range: $116,255.00 - $151,132.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We’re redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.