Infrastructure Engineer Staff - Dynatrace SME

AEP Service Corporation; United States; On-site; USD 116,000 - 151,000; Full time

Job summary

AEP is seeking an experienced Enterprise Observability and Monitoring Engineer to lead design, implementation, and operational support of the enterprise monitoring ecosystem. You will collaborate with application, infrastructure, cloud, cybersecurity, and operations teams to deliver proactive monitoring and observability solutions across critical business applications and infrastructure.

Responsibilities include administering Dynatrace, developing standards, onboarding large-scale apps, and

Qualifications

• 5+ years supporting enterprise monitoring or observability platforms.
• 5+ years supporting large-scale enterprise infrastructure environments.
• Experience administering Dynatrace or comparable monitoring solutions.
• Experience in regulated utility, critical infrastructure, energy, or large enterprise environments preferred.

Responsibilities

• Administer and support Dynatrace enterprise monitoring environments.
• Design monitoring solutions for business-critical applications and infrastructure.
• Develop standards for monitoring, alerting, dashboards, and observability.
• Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection.
• Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms.
• Deploy Dynatrace OneAgent technologies and onboarding large scale applications.
• Monitor application health, service dependencies, user experience, and transaction performance.
• Support Real User Monitoring (RUM) and Synthetic Monitoring implementations.
• Analyze application performance issues and identify performance bottlenecks.
• Provide end-to-end visibility across application ecosystems.

Skills

Enterprise monitoring expertise

Strong communication

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Dynatrace

ServiceNow

Splunk

SolarWinds

OpenShift

Kubernetes

Job description

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

AEP is seeking an experienced Enterprise Observability and Monitoring Engineer to serve as a subject matter expert for enterprise monitoring technologies including Dynatrace and related monitoring platforms. This position is responsible for the design, implementation, administration, enhancement, and operational support of AEP's enterprise monitoring ecosystem. The engineer will partner with application, infrastructure, cloud, cybersecurity, and operations teams to deliver proactive monitoring, performance management, automation, and observability solutions across critical business applications and infrastructure. This role requires strong technical expertise, excellent communication skills, and the ability to translate business requirements into actionable monitoring and observability strategies.

What you’ll do:

Essential Job Functions & Tasks

Enterprise Monitoring & Observability

• Administer and support Dynatrace enterprise monitoring environments.
• Design and implement monitoring solutions for business-critical applications and infrastructure.
• Develop standards for monitoring, alerting, dashboards, and operational observability.
• Continuously improve enterprise monitoring coverage and accuracy.
• Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection.
• Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms.

Application Performance Monitoring (APM)

• Deploy and administer Dynatrace OneAgent technologies.
• Onboarding large scale applications.
• Monitor application health, service dependencies, user experience, and transaction performance.
• Support Real User Monitoring (RUM) and Synthetic Monitoring implementations.
• Analyze application performance issues and identify performance bottlenecks.
• Provide end-to-end visibility across application ecosystems.

Infrastructure Monitoring

• Monitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments.
• Support monitoring for databases, middleware, network infrastructure, storage systems, domain services, load balancers, and enterprise applications.
• Assist infrastructure teams with capacity planning and performance optimization.
• Proactively identify monitoring gaps and service risks.

Monitoring Engineering & Automation

• Develop custom monitoring solutions and Dynatrace Extensions 2.0.
• Create and maintain custom SQL, Oracle, and enterprise application monitoring extensions.
• Build dashboards, metrics, health checks, and alerting policies.
• Automate monitoring deployment and configuration processes.
• Support infrastructure-as-code and configuration management initiatives where applicable.

Incident Response & Root Cause Analysis

• Participate in major incident response and war room activities.
• Perform root cause analysis for application, infrastructure, and monitoring-related incidents.
• Provide monitoring expertise during outage investigations.
• Develop corrective actions and preventative monitoring improvements.

ServiceNow & Event Management Integration

• Support integration between Dynatrace, ServiceNow, and enterprise event management platforms.
• Define monitoring requirements needed for automated incident creation.
• Assist with event correlation, CI alignment, and ticket automation workflows.
• Partner with operations teams to improve incident response processes.

Cloud & Modern Application Monitoring

• Support monitoring solutions for AWS, Azure, SaaS, containerized, and microservices-based applications.
• Deploy and support ActiveGate infrastructure.
• Assist application teams with onboarding modern cloud workloads into enterprise monitoring platforms.
• Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring.

Customer Engagement & Consulting

• Consult with application owners and infrastructure teams regarding monitoring requirements.
• Lead onboarding activities for new applications and services.
• Conduct monitoring requirement workshops and technical discovery sessions.
• Provide guidance and best practices across the enterprise.

Governance, Compliance & Documentation

• Maintain monitoring architecture documentation, procedures, and standards.
• Support NERC/CIP and other regulatory monitoring requirements.
• Participate in change management, CAB reviews, and operational governance processes.
• Develop and maintain operational runbooks and support documentation.

Required Qualifications

• 5+ years supporting enterprise monitoring or observability platforms.
• 5+ years supporting large-scale enterprise infrastructure environments.
• Experience administering Dynatrace or comparable monitoring solutions.
• Experience working in regulated utility, critical infrastructure, energy, or large enterprise environments preferred.

Preferred Qualifications

• Dynatrace Professional or Associate Certification
• Splunk administration experience
• SolarWinds experience
• OpenShift or Kubernetes monitoring experience
• Experience developing Dynatrace Extensions 2.0
• PowerShell, Python, Bash, or automation scripting
• ServiceNow Event Management integration experience
• Experience supporting enterprise authentication solutions (Entra ID, SSO, LDAP, SAML, OAuth)
• Experience supporting NERC/CIP regulated environments

Leadership & Soft Skills

• Strong customer service and stakeholder management skills
• Exceptional troubleshooting and analytical abilities
• Ability to communicate effectively with technical and non-technical audiences
• Ability to prioritize multiple projects and operational demands
• Self-directed and highly accountable
• Strong collaboration skills across infrastructure, security, cloud, and application teams
• Ability to lead technical initiatives and mentor junior engineers
• Strategic mindset with the ability to align monitoring capabilities with business outcomes

What We're Looking For:

Education requirements are listed below: Bachelor's degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below: 10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-009 Compensation Range: $116,255.00 - $151,132.50

Physical Demand Level

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We’re redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.