Enterprise Observability & Monitoring Engineer

American Electric Power; Gahanna (OH); On-site; USD 116,000 - 151,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Long-term incentive

401(k) match

AEP Pension

Comprehensive benefits

Job summary

American Electric Power (AEP) is seeking an experienced Enterprise Observability & Monitoring Engineer to design, administer, automate, and support AEP’s enterprise monitoring platforms, focusing on Dynatrace with SolarWinds as a secondary responsibility.

You will partner with application owners, cloud teams, and cybersecurity to deliver proactive observability across critical business apps, infrastructure, and networks in a regulated environment.

Qualifications

• Bachelor’s degree in IT/CS/Engineering.
• 5+ years supporting enterprise monitoring/observability.
• 3+ years Dynatrace administration/engineering.
• Experience onboarding enterprise applications into monitoring platforms.
• Experience with ServiceNow integrations.
• Experience with SolarWinds and enterprise network monitoring.

Responsibilities

• Administer Dynatrace production, non-production, and lab environments.
• Design and implement enterprise observability solutions for critical apps.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve observability maturity across the enterprise.
• Drive proactive detection and prevention strategies.
• Reduce monitoring gaps and improve service visibility.

Skills

Customer service

Stakeholder management

Communication

Leadership

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Dynatrace

SolarWinds

ServiceNow

Job description

Job Posting End Date

10-23-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

AEP is seeking an experienced Enterprise Observability & Monitoring Engineer responsible for the design, administration, automation, integration, and support of AEP’s enterprise monitoring platforms, with primary focus on Dynatrace and secondary responsibility for SolarWinds.
This role serves as the technical subject matter expert for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, ActiveGate administration, application onboarding, observability engineering, monitoring automation, and ServiceNow integrations while also supporting enterprise SolarWinds network monitoring capabilities.
The engineer will partner with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability solutions across critical business applications, infrastructure, cloud platforms, and network environments.
This position requires strong technical expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, ServiceNow integration, and production support within a large, regulated enterprise environment.

Job Description

What You’ll Do:

Essential Job Functions & Tasks:

• Administer and support Dynatrace production, non-production, and laboratory environments.
• Design and implement enterprise observability solutions for critical business applications.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve observability maturity across the enterprise.
• Drive proactive detection and prevention strategies.
• Reduce monitoring gaps and improve service visibility.

Application Performance Monitoring

• Deploy and administer OneAgent technologies.
• Support ActiveGate infrastructure.
• Configure RUM and Synthetic Monitoring.
• Analyze application performance issues and bottlenecks.
• Support distributed tracing and service flow analysis.
• Provide end-to-end visibility across application ecosystems.
• Consult with application owners on monitoring best practices.

Monitoring Engineering & Automation

• Develop Dynatrace Extensions 2.0.
• Create custom monitoring for business applications, databases, and infrastructure.
• Automate monitoring deployments and onboarding processes.
• Develop self-service monitoring capabilities.
• Improve monitoring data quality and governance.
• Reduce manual administration through automation.

ServiceNow & Enterprise Integrations

• Support integration of Dynatrace, SolarWinds, and ServiceNow.
• Define monitoring requirements for automated incident creation.
• Support event correlation and ticket automation.
• Align monitoring solutions with CMDB standards.
• Enhance enterprise operational workflows.

SolarWinds Platform Support (Secondary Focus)

• Administer SolarWinds Network Performance Monitor (NPM).
• Support SolarWinds Network Configuration Manager (NCM).
• Maintain device onboarding and discovery processes.
• Support SNMP-based network monitoring.
• Assist with network dashboard and reporting solutions.
• Perform SolarWinds upgrades and maintenance.
• Support network operations visibility requirements.

Incident Response & Root Cause Analysis

• Participate in major incident and war room activities.
• Perform root cause analysis.
• Develop monitoring improvements resulting from incidents.
• Support enterprise operational response processes.
• Serve as technical escalation point for monitoring-related issues.

Governance, Risk & Compliance

• Support monitoring solutions subject to NERC CIP and compliance requirements.
• Maintain operational standards, procedures, and documentation.
• Support audit activities and evidence collection.
• Ensure monitoring solutions align with cybersecurity standards.
• Participate in change management and CAB processes.

Additional Requirements:

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• 5+ years supporting enterprise monitoring, observability, or performance management solutions.
• 3+ years of hands-on Dynatrace administration and engineering.
• Experience onboarding enterprise applications into monitoring platforms.
• Experience supporting large-scale application and infrastructure environments.
• Experience with ServiceNow integrations and enterprise operational processes.
• Experience with monitoring automation and scripting technologies.
• Working knowledge of SolarWinds NPM and enterprise network monitoring concepts.
• Experience supporting mission-critical production environments.

Dynatrace & Observability Technologies

• Dynatrace Administration
• Dynatrace SaaS / Managed
• OneAgent Deployment
• ActiveGate Administration
• Real User Monitoring (RUM)
• Synthetic Monitoring
• Application Performance Monitoring (APM)
• Dynatrace Extensions 2.0
• Davis AI
• Service Flow Analysis
• Enterprise Observability
• End User Experience Monitoring
• Business Service Monitoring
• Dashboard Development
• Alert Engineering
• Event Correlation

Enterprise Monitoring Platforms

• Dynatrace
• SolarWinds NPM, SolarWinds NCM, SolarWinds Network Insight
• ServiceNow Event Management
• Enterprise Monitoring Platforms

Cloud & Modern Technologies

• AWS Monitoring, Azure Monitoring, VMware Monitoring
• OpenShift Monitoring, Kubernetes Monitoring
• Container Observability, Hybrid Cloud Monitoring
• SaaS Monitoring

Infrastructure Technologies

• Windows Server Administration, Linux Administration
• VMware, DNS, Load Balancers
• SSL/TLS
• Active Directory
• Enterprise Authentication Services
• Network Infrastructure Fundamentals

Databases

• Oracle, SQL Server, PostgreSQL
• Database Performance Monitoring
• Database Connectivity Troubleshooting

Programming & Automation

• PowerShell, Python, Bash, REST APIs, JSON, XML, SQL
• Monitoring Automation, Infrastructure Automation

Integration Technologies

• ServiceNow, CMDB Integrations, REST APIs, Webhooks, SNMP
• Syslog, SAML, OAuth, LDAP

Leadership & Soft Skills

• Strong customer service and stakeholder management skills
• Ability to consult with application and infrastructure teams
• Strong verbal and written communication skills
• Exceptional troubleshooting capabilities
• Strategic thinking and problem solving
• Ability to lead technical initiatives
• Strong organizational and prioritization skills
• Self-directed and highly accountable
• Ability to mentor and guide junior engineers

What We’re Looking For:

Education requirements are listed below:

• Bachelor’s degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below:

• 10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

What You’ll Get:

• Base salary
• Annual bonus
• Long-term incentive
• 401(k) match
• AEP Pension
• Comprehensive benefits package designed to support and enhance the overall well-being of employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$116,255.00 - $151,132.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.