Enterprise Observability & Monitoring Engineer

AEP Service Corporation; Everett (WA); On-site; USD 116,000 - 151,000; Full time

Benefits offered by this job

Comprehensive benefits package

Pension plan

401(k) match

Job summary

AEP is seeking an experienced Enterprise Observability & Monitoring Engineer to design, administer, automate, and support Dynatrace and SolarWinds across the enterprise. You’ll serve as the Dynatrace SME for APM, RUM, Synthetic Monitoring, and ServiceNow integrations while supporting SolarWinds network monitoring and related platforms.

You will partner with application owners, cloud and infrastructure teams, and cybersecurity to deliver proactive observability across critical systems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of relevant work experience in enterprise monitoring/observability.
• 3+ years hands-on Dynatrace administration and engineering.
• Experience onboarding enterprise applications into monitoring platforms.
• Experience with ServiceNow integrations and enterprise operational processes.
• Experience with monitoring automation and scripting technologies.
• Familiarity with SolarWinds NPM and enterprise network monitoring concepts.
• Experience supporting mission-critical production environments.

Responsibilities

• Administer and support Dynatrace production, non-production, and lab environments.
• Design and implement enterprise observability solutions for critical business applications.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve observability maturity and proactive detection across the enterprise.
• Support SolarWinds platform and related network monitoring tasks.
• Participate in incident response, RCA, and governance/compliance activities.

Skills

Dynatrace Administration

ServiceNow Integrations

SolarWinds Monitoring

Observability Architecture

Automation & Scripting

Education

Bachelor’s Degree in IT / CS / Engineering

Tools

Dynatrace

SolarWinds

ServiceNow

NPM

Job description

Job Summary

AEP is seeking an experienced Enterprise Observability & Monitoring Engineer responsible for the design, administration, automation, integration, and support of AEP's enterprise monitoring platforms, with primary focus on Dynatrace and secondary responsibility for SolarWinds. This role serves as the technical subject matter expert for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, ActiveGate administration, application onboarding, observability engineering, monitoring automation, and ServiceNow integrations while also supporting enterprise SolarWinds network monitoring capabilities. The engineer will partner with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability solutions across critical business applications, infrastructure, cloud platforms, and network environments. This position requires strong technical expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, ServiceNow integration, and production support within a large, regulated enterprise environment.

Job Description

What You’ll Do:

• Administer and support Dynatrace production, non-production, and laboratory environments.
• Design and implement enterprise observability solutions for critical business applications.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve observability maturity across the enterprise.
• Drive proactive detection and prevention strategies.
• Reduce monitoring gaps and improve service visibility.

Application Performance Monitoring: Deploy and administer OneAgent technologies. Support ActiveGate infrastructure. Configure RUM and Synthetic Monitoring. Analyze application performance issues and bottlenecks. Support distributed tracing and service flow analysis. Provide end‑to‑end visibility across application ecosystems. Consult with application owners on monitoring best practices.

Monitoring Engineering & Automation: Develop Dynatrace Extensions2.0. Create custom monitoring for business applications, databases, and infrastructure. Automate monitoring deployments and onboarding processes. Develop self‑service monitoring capabilities. Improve monitoring data quality and governance. Reduce manual administration through automation.

ServiceNow & Enterprise Integrations: Support integration of Dynatrace, SolarWinds, and ServiceNow. Define monitoring requirements for automated incident creation. Support event correlation and ticket automation. Align monitoring solutions with CMDB standards. Enhance enterprise operational workflows.

SolarWinds Platform Support(Secondary Focus): Administer SolarWinds Network Performance Monitor(NPM). Support SolarWinds Network Configuration Manager(NCM). Maintain device onboarding and discovery processes. Support SNMP‑based network monitoring. Assist with network dashboard and reporting solutions. Perform SolarWinds upgrades and maintenance. Support network operations visibility requirements.

Incident Response & Root Cause Analysis: Participate in major incident and war room activities. Perform root cause analysis. Develop monitoring improvements resulting from incidents. Support enterprise operational response processes. Serve as technical escalation point for monitoring‑related issues.

Governance, Risk & Compliance: Support monitoring solutions subject to NERCCIP and compliance requirements. Maintain operational standards, procedures, and documentation. Support audit activities and evidence collection. Ensure monitoring solutions align with cybersecurity standards. Participate in change management and CAB processes.

Additional Requirements

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• 5+ years supporting enterprise monitoring, observability, or performance management solutions.
• 3+ years of hands‑on Dynatrace administration and engineering.
• Experience onboarding enterprise applications into monitoring platforms.
• Experience supporting large‑scale application and infrastructure environments.
• Experience with ServiceNow integrations and enterprise operational processes.
• Experience with monitoring automation and scripting technologies.
• Working knowledge of SolarWindsNPM and enterprise network monitoring concepts.
• Experience supporting mission‑critical production environments.

Dynatrace & Observability Technologies

• Dynatrace Administration
• Dynatrace SaaS / Managed OneAgent Deployment
• ActiveGate Administration
• Real User Monitoring (RUM)
• Synthetic Monitoring
• Application Performance Monitoring (APM)
• Dynatrace Extensions2.0
• Davis AI Service Flow Analysis
• Enterprise Observability
• End User Experience Monitoring
• Business Service Monitoring
• Dashboard Development
• Alert Engineering
• Event Correlation
• Enterprise Monitoring Platforms Dynatrace SolarWinds NPM, SolarWinds NCM, SolarWinds Network Insight ServiceNow Event Management
• Enterprise Monitoring Platforms Cloud & Modern Technologies AWS Monitoring, Azure Monitoring, VMware Monitoring OpenShift Monitoring, Kubernetes Monitoring
• Container Observability, Hybrid Cloud Monitoring SaaS Monitoring
• Infrastructure Technologies Windows Server Administration, Linux Administration VMware, DNS, Load Balancers SSL/TLS Active Directory Enterprise Authentication Services Network Infrastructure Fundamentals
• Databases Oracle, SQL Server, PostgreSQL Database Performance Monitoring Database Connectivity Troubleshooting
• Programming & Automation PowerShell, Python, Bash, REST APIs, JSON, XML, SQL Monitoring Automation, Infrastructure Automation Integration Technologies ServiceNow, CMDB Integrations, REST APIs, Webhooks, SNMP Syslog, SAML, OAuth, LDAP

Leadership & Soft Skills

• Strong customer service and stakeholder management skills
• Ability to consult with application and infrastructure teams
• Strong verbal and written communication skills
• Exceptional troubleshooting capabilities
• Strategic thinking and problem solving
• Ability to lead technical initiatives
• Strong organizational and prioritization skills
• Self‑directed and highly accountable
• Ability to mentor and guide junior engineers

What We’re Looking For

Bachelor's degree in computer science, engineering, or related technical field is required. Work Experience requirement listed below: 10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

What You’ll Get

Base salary Annual bonus Long‑term incentive 401(k) match AEP Pension Comprehensive benefits package designed to support and enhance the overall well‑being of employees. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward‑thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-009 Compensation Range: $116,255.00 - $151,132.50

The Physical Demand Level for this job is:

S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity Statement

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We’re redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.