Infrastructure Engineer — IT Support & Systems Ops (Contract)

Judge Group, Inc.; Ankeny (IA); On-site; USD 34,000 - 36,000; Full time

Job summary

Judge Group, Inc. is seeking an Infrastructure Engineer in Ankeny, IA to deploy, configure, and support desktops, laptops, printers, and network devices. The role involves diagnosing hardware and software issues, managing IT tickets via ServiceNow, and assisting with system upgrades and rollouts.

The ideal candidate has foundational IT knowledge, strong troubleshooting and customer service skills, and a willingness to work hands-on in a contract role based in Ankeny, IA 50023.

Qualifications

• Knowledge of computer hardware, software, operating systems, and networking fundamentals.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Proficiency with Microsoft Office Suite and standard business applications.
• Understanding of basic cybersecurity concepts and IT best practices.
• High School Diploma or equivalent required.
• IT-related degree, certification, or equivalent practical experience preferred.
• 1 year of IT support experience preferred; entry level candidates are encouraged to apply.

Responsibilities

• Deploy, configure, and support desktops, laptops, printers, scanners, and network devices.
• Diagnose and resolve hardware, software, operating systems, and connectivity issues.
• Respond to and manage support tickets through ServiceNow or other IT service management tools.
• Assist with IT projects, system upgrades, software deployments, and technology rollouts.
• Maintain accurate records of IT assets, inventory, and equipment lifecycle tracking.
• Perform printer support, routine maintenance, and asset disposal activities.
• Collaborate with cross-functional teams to ensure efficient IT operations.
• Identify opportunities to improve support processes, user experience, and operational efficiency.
• Provide technical assistance and training to end users when needed.
• Follow IT security policies and support cybersecurity best practices.

Skills

IT support

Troubleshooting

Customer service

Networking basics

Communication

Education

High School Diploma or equivalent

IT-related degree/certification

Tools

ServiceNow

Microsoft Office

Job description

Judge Group, Inc. is seeking an Infrastructure Engineer in Ankeny, IA to deploy, configure, and support desktops, laptops, printers, and network devices. The role involves diagnosing hardware and software issues, managing IT tickets via ServiceNow, and assisting with system upgrades and rollouts.

The ideal candidate has foundational IT knowledge, strong troubleshooting and customer service skills, and a willingness to work hands-on in a contract role based in Ankeny, IA 50023.