Infrastructure Engineer [AQ-24742]

Aquent; Hartford (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Our client, partnered with Aquent, seeks driven infrastructure engineers to design, implement, and maintain core systems ensuring reliable technology services. You will work on monitoring, automation, and configuration management for hands-off environments, including MFT and SFTP, while supporting change control and incident response.

You will manage servers, VMs (VMware), networking, storage, and firewalls, and produce clear documentation.

Qualifications

• Experience or foundational knowledge in designing, installing, configuring, and maintaining servers, VMs, networking, storage, and firewalls.
• Familiarity with Windows and UNIX operating systems.
• Understanding of MFT and SFTP concepts.
• Adherence to change management, incident response, and testing methodologies.
• Strong problem-solving and documentation skills.
• Customer-focused mindset with collaborative skills.
• Willingness for after-hours support and weekend maintenance.

Responsibilities

• Design and implement monitoring, automation, configuration management, and reporting for hands-off environments including MFT and SFTP.
• Install, configure, manage, and maintain internal servers, VMs (VMware), networking, storage, and firewalls like Check Point.
• Participate in change management, incident response, and rigorous testing of changes.
• Provide prompt customer service by documenting and resolving incidents and requests.
• Perform regular system maintenance, patches, and performance monitoring.
• Create comprehensive documentation for new and existing systems.
• Contribute to project plans, risk assessments, and disaster recovery planning.
• Define best practices and support procedures to improve reliability.
• Provide after-hours support for emergencies and occasional weekend maintenance.
• Assist with vendor evaluations, negotiations, and audits.

Skills

VMware

Windows

UNIX

MFT

SFTP

Change management

Troubleshooting

Documentation

Customer service

Patching

Tools

Check Point

Progress

Connect:Direct

Job description

Our client, a leading organization at the forefront of technological innovation, is dedicated to building robust and resilient infrastructure that powers critical operations. Partnering with Aquent, they are seeking passionate and driven individuals to join their team and contribute to a dynamic environment where creativity and problem-solving are highly valued. Join a company that invests in its people and technology, fostering a culture of continuous learning and excellence.

Are you an aspiring engineer eager to kickstart your career in infrastructure, ready to tackle complex challenges and make a tangible impact? This is an exciting opportunity to contribute directly to the stability and efficiency of vital technology services, learn from experienced professionals, and grow your expertise in a supportive and forward-thinking environment. You will play a crucial role in designing, implementing, and maintaining the core systems that ensure seamless operations, directly impacting the reliability and performance of critical services.

What You’ll Do

• Design and implement robust monitoring, automation, configuration management, and reporting functions for hands-off environments, including Managed File Transfer and SFTP solutions.
• Install, configure, manage, and maintain critical internal servers, virtual machines (VMWare), networking components, storage devices, and firewalls (e.g., Check Point).
• Actively participate in change management processes, incident response, and rigorous testing methodologies for system and software modifications, proactively identifying and resolving issues.
• Provide excellent customer service by promptly documenting, addressing, and resolving all customer incidents, problems, and requests.
• Perform regular systems maintenance, including applying OS and application patches, managing generic IDs, and updating applications, alongside continuous performance monitoring.
• Develop comprehensive documentation for both new and existing systems, ensuring clarity and accessibility for all team members.
• Contribute to the development and implementation of project plans, risk assessments, and contingency plans, including disaster recovery and business continuity planning, testing, and response.
• Define and document best practices and support procedures to enhance operational efficiency and reliability.
• Provide essential after-hours support for infrastructure-related emergencies and occasional weekend maintenance to ensure continuous service availability.
• Assist with the evaluation, recommendation, and negotiation processes for hardware and software vendors.
• Support internal and external audits by preparing and providing necessary documentation and evidence.
• Interact effectively with staff at all technical levels, fostering a collaborative environment.

Required Qualifications

• Experience or foundational knowledge in designing, installing, configuring, and maintaining servers, virtual machines (VMWare), networking, storage, and firewalls.
• Familiarity with operating systems such as Windows and UNIX.
• Understanding of Managed File Transfer (MFT) and SFTP concepts.
• Ability to adhere to change management processes, incident response protocols, and testing methodologies.
• Strong problem-solving skills with the ability to troubleshoot and resolve system and software issues.
• Excellent documentation skills, with an ability to create clear and concise technical guides.
• A customer-focused mindset with strong communication and collaboration skills.A proactive approach to systems maintenance, including patching and performance monitoring.
• Basic understanding of project planning, risk assessment, and contingency planning principles.
• Willingness to provide after-hours support for emergencies and occasional weekend maintenance.

Preferred Qualifications

• Exposure to or willingness to learn technologies like Progress and Connect:Direct.
• A desire to learn and contribute to vendor evaluations and audit processes.