Infrastructure Delivery Lead — Hybrid (NYC)

ING Financial Services LLC; New York (NY); Hybrid; USD 154,000 - 190,000; Full time

Job summary

ING Financial Services LLC in New York seeks an Infrastructure Delivery Project Manager (Contractor) to steer complex technology initiatives across local and global teams. You will translate strategic direction into executable plans, manage milestones and blockers, and drive end‑to‑end delivery for U.S.

payments connectivity and related hosting strategies. The role emphasizes structured project governance, stakeholder coordination, and disciplined documentation in a regulated financial services

Qualifications

• 7+ years of project or program management experience delivering complex technology initiatives in a large, matrixed organization.
• Ability to create structure from ambiguity and translate broad objectives into practical plans, owners, milestones, and follow‑up routines.
• A persistent, action‑oriented delivery style with a track record of driving commitments, surfacing blockers, and moving work to closure across teams without direct reporting authority.
• Strong dependency, critical‑path, RAID, decision‑log, action‑tracking, and governance‑management skills.
• Ability to facilitate technical working sessions, capture decisions accurately, ask clarifying questions, and translate technical discussions into executable actions.
• Strong stakeholder management across local and global teams, including the confidence to challenge constructively and raise when progress is at risk.
• Clear written and verbal communication, including concise reporting for senior technology stakeholders.
• Strong documentation discipline and the ability to maintain traceable, review‑ready project records.
• Familiarity with FFIEC, NYDFS, NIST, ISO 27001, or comparable technology‑control frameworks.
• Experience with payments infrastructure, central connectivity, or other highly controlled external connectivity is advantageous but not required.

Responsibilities

• Act as the execution lead for priorities established by the Head of Infrastructure, Americas, converting direction and technical decisions into actionable delivery plans.
• Create and maintain workplans, milestones, owners, dependencies, decision points, risks, issues, and target dates across assigned infrastructure initiatives.
• Proactively follow up on actions and deliverables across local and global infrastructure teams, sustain momentum, and elevate blockers with clear impacts and options.
• Coordinate end-to-end infrastructure delivery for the U.S. payments-connectivity scope, including dependencies across central payments technology, connection hubs, hosting, network, cloud, cybersecurity, environments, testing, operational readiness, and handover.
• Support delivery planning for the hosting and connectivity direction selected by infrastructure leadership, including public cloud, connection-hub locations, and controlled local hosting or data‑center solutions where required.
• Organize working sessions, accurately document decisions and actions, confirm accountable owners, and follow through to closure.
• Maintain an integrated critical path and identify where global approvals, engineering capacity, vendor delivery, control requirements, or technical decisions may affect initiative timelines.
• Coordinate infrastructure testing, connectivity validation, resilience and recovery testing, security validation, production-readiness reviews, cutover planning, and operational handover.
• Help define and document local and global support responsibilities, including service ownership, monitoring, access, change, incident, vendor, and escalation arrangements.
• Drive infrastructure-related technology-readiness and remediation actions by organizing work, identifying required subject‑matter experts, tracking documentation and evidence needs, and escalating impediments to the appropriate decision‑makers.
• Connect infrastructure delivery activities with broader technology‑readiness commitments so that build decisions, controls, documentation, and regulatory‑readiness outcomes remain aligned.
• Maintain clear, traceable records of requirements, decisions, approvals, plans, test results, control evidence, and handover materials.
• Provide concise status reporting to Infrastructure and initiative leadership, clearly distinguishing completed work, current priorities, overdue actions, critical dependencies, decisions required, and support needed.
• Support additional U.S. Infrastructure priorities where strong project organization and cross‑team follow‑through can relieve delivery pressure and improve execution.

Skills

Project management

Stakeholder management

Delivery leadership

Regulatory awareness

Communication

Tools

Azure DevOps/Boards

Jira

Confluence

SharePoint

Job description

ING Financial Services LLC in New York seeks an Infrastructure Delivery Project Manager (Contractor) to steer complex technology initiatives across local and global teams. You will translate strategic direction into executable plans, manage milestones and blockers, and drive end‑to‑end delivery for U.S.

payments connectivity and related hosting strategies. The role emphasizes structured project governance, stakeholder coordination, and disciplined documentation in a regulated financial services