Infrastructure & Capital Projects – Community Service Representative, ANS

Accenture Infrastructure and Capital Projects, LLC; Fort Myers (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Parental and caregiver leave

Job summary

Accenture Infrastructure & Capital Projects, LLC is seeking a skilled professional to develop and promote client customer service goals and provide proactive assistance on utility billing issues.

You will act as the spokesperson for the client with media and community groups, participate in outreach with governmental entities, and collaborate with builders, developers, and officials to advance public involvement and project success.

Qualifications

• Bachelor's degree as specified.
• At least five (5) years of hands-on experience in customer/public assistance work.

Responsibilities

• Develop, coordinate, promote, and implement the client’s customer service goals and objectives.
• Provide proactive customer assistance and advocacy regarding utility billing issues.
• Serve as the spokesperson for the client on issues with the media and community groups.
• Participate in a community outreach program to promote the client’s goals with governmental entities.
• Represent the client before city and county commissions and other governmental agencies.
• Prepare and present written and verbal communications for various audiences.
• Onsite at client site to enable delivery and cultivate client relationships.
• Some in-person time for collaboration with clients, peers, leaders and communities.

Skills

Customer/public assistance

Communication skills

Public relations

Team collaboration

Problem-solving

Education

Bachelor's degree in communications, public administration, business, planning/community development, or related field

Job description

You’ve Never Been Satisfied with "Good Enough."

You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.

You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.

Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm.

Visit us here to learn more about Accenture Infrastructure & Capital Projects

THE WORK:

• You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.
• You’ll provide proactive customer assistance and advocacy regarding utility billing issues.
• You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
• You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
• You’ll serve as a resource for builders and developers regarding connections within our service areas.
• You’ll represent the client before other governmental agencies, including city and county commission meetings.
• You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
• You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
• You’ll develop strategies and methods to enhance and encourage public involvement.
• You’ll prepare and present written and verbal communications for various audiences.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE'S WHAT YOU'LL NEED:

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field
• At least five (5) years of hands-on experience in customer/public assistance work

BONUS POINTS IF YOU HAVE:

• Successfully built a team approach to customer problem-solving and resolved complex issues
• Experience presenting to elected officials, civic organizations, and neighborhood groups
• Skill in making sound decisions and exercising sound judgment in various situations
• Proficiency in coordinating customer service issues with officials and the public
• Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
• Strong communication skills, both oral and written, with the ability to present information clearly
• Knowledge of public relations strategies, media relations, and public involvement techniques
• Skill in designing and managing public involvement programs and promotional materials
• Capable of working both independently and as part of a team to achieve goals
• Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

$55,000 - $65,000 a year

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Afffirmative Action Policy Statement

Accenture is an EEO and Afffirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection.

Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.